Megapari Casino - El jugador cree que el reintegro se ha retrasado.

Hello,

I would like to raise a complaint against Megapari regarding my blocked withdrawal

.

I requested withdrawals on 31 March 2026, but they were rejected with a message asking me to contact the security team.

I have already submitted all required documents:

Original e-Aadhaar (PDF)

Crypto transaction proof (Trust Wallet)

However, instead of processing my withdrawal, the casino keeps asking for different documents repeatedly.

Now they are asking for:

"Personal profile screenshot" of Trust Wallet

This is completely unreasonable because:

Trust Wallet is a decentralized wallet and does NOT have a personal profile section

I have already provided transaction proofs showing deposits

They are intentionally delaying my withdrawal by requesting irrelevant documents again and again.

This is a clear case of:

Delaying tactics

Unfair treatment

Holding user funds without valid reason

I request Casino Guru team to intervene and help resolve this issue. I am ready to cooperate, but I cannot provide documents that do not exist.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 1592405761,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello 1592405761,

Thank you for reaching out!

We understand your frustration regarding the delay in processing your withdrawal. Our team has reviewed your case, and as mentioned earlier, the request for a "Personal profile screenshot" was part of the standard verification process. We have since updated the request and asked for an alternative document to move the process forward.

Please provide the requested document so we can proceed with your verification. We assure you that we are doing our best to resolve this as quickly as possible.

Dear 1592405761,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear 1592405761,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru