Megapari Casino - El jugador enfrenta restricciones de retiro en 'Megapari'.

The online casino "Megapari" does not want to give me the full amount of money in my account. I'm a new customer, I deposited an amount of $80,000 Argentinian pesos, with which I made small bets and generated a profit of $40,000. I didn't want to play anymore (since it seemed like sufficient earnings to me) and when I went to withdraw the money they rejected my request. According to them, I should use the total amount of my money and can only withdraw my winnings, not the total amount. They aren't giving me a solution and I need my money back, I should have the right to do what I want with my money. How can they force me to bet 100% of my money? It's absurd. Moreover, they didn't clarify at any time that the amount I put in couldn't be recovered. Thank you very much for listening and I hope justice will be served and they will give me my money and my earnings back.

El casino online "Megapari" no quiere hacer entrega del total de mi dinero en mi cuenta. Soy cliente nuevo, ingrese un monto de $80.000 argentinos, con los cuales hice apuestas pequeñas y genere una ganancia de $40.000. No quise jugar mas (ya que me parecia una ganancia suficiente) y al momento de retirar el dinero me lo recharazon a mi solicitud porque segun ellos, yo debo hacer uso del total de mi dinero y que solo puedo retirar ganancias, no asi el monto total. No me quieren dar solucion y yo necesito mi dinero yo soy dueño de hacer lo que quiera con mi dinero, como me van a obligar a apostar el 100 de mi dinero? es Absurdo. Ademas en ningun momento me aclararon que el monto que yo introdusca iba a ser incobrale. Muchas Gracias por escuchar y espero que sea haga justicia y me hagan entrega de mi dinero y de mis ganancias

Hello rulogomez018,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear rulogomez018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.