Megapari Casino - El jugador enfrenta un reembolso retrasado luego de la actualización de cuenta.

After speaking with the VIP manager named George about my daily loss refunds as set out in the casino's terms and conditions, we agreed, and he confirmed it, that to receive 10% of my daily losses, this gentleman would upgrade me from the VIP level to the Diamond level. He did so and confirmed that it would be resolved during the week of December 15-20, 2025, and that I would automatically receive 10% of my losses daily, just as I did when I was at the Diamond level.

Well, between January 7th and 8th I deposited and lost the amount of €8,900 and what a surprise it is that he doesn't even answer my claim when he knows perfectly well that, according to the agreement, he has to give me that 10% of the €8,900 lost.

Today, January 9th, I have neither received the money nor received any response, and that is why I am filing this complaint, since I am entitled to that 10% and they are not crediting it to me.

I hope Guru takes action and doesn't reject any more of my complaints because this makes me think that Guru, instead of helping the user, is actually helping the casino.

I am only claiming what I am legally entitled to, and that is written in the casino's terms and conditions (10% for losses for Diamond level).

Warm regards

ID at this casino 1257197025

Despues de hablar con el gerente vip llamdo George sobre mis devoluciones por perdidas diarias establecidas en los terminos y condiciones del casino quedamos y asi me lo confirmo, que para recibir el 10% de las perdidas diarias este señor me cambiaba del nivel Vip al nivel Diamante y asi lo hizo y me confirmo que en la semana del 15 al 20 de diciembre de 2025 se quedaba resuelto y que se me acreditaria diariamente es 10% de las perdidas de forma automatica, igual que lo tenia cuando yo era nivel Diamante.

Pues bien entre el dia 7 y el 8 de enero he depositado y perdido la cantidad de 8.900 € y cual es mi sorpresa que ni siquiera contesta a mi reclamacion cuando el sabe perfectamente que , segun acuerdo , tiene que darme ese 10% de los 8.900 € perdidos.

Hoy dia 9 de enero ni recibo el dinero ni contesta a nada y por eso presento esta queja ya que tengo derecho a ese 10% y no me lo acreditan.

Espero que Guru tome cartas en el asunto y no me rechaze mas quejas porque esto da que pensar que Guru en vez de ayudar al usuario lo que hace es ayudar al casino.

Solo reclamo lo que pir detecho me corresponde y eso esta escrito en los terminos y condiciones del casino ( 10% por perdidas para nivel Diamante).

Un saludo cordial

Id en este casino 1257197025

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted general casino support and asked for assistance?
• Could you please share any proof that the cashback was promised to you at some point and under which circumstances?
• When was the last time you were in contact with casino support or VIP support?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear joberto,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas