Megapari Casino - El jugador se siente engañado debido al problema del bono.

Hello, I am contacting you regarding a bonus that was not granted. Specifically, I reached an amount of €1,671 out of a €2,000 wager when, to my surprise, no matter how much I played, it still showed 0 on the wager. I got in touch with them, and they told me that I needed to deposit and play the remaining amount with real money. I deposited four times, lost the money, and still the outstanding wager amount wasn't updated. I feel cheated, so I'm reaching out to you. I have proof as well.

Buna ziua va contactez in legătură cu un bonus care nu mi-a fost acordat, mai exact am ajuns la suma de 1.671€ din 2000€ wager când surpriză ori cât aș fi jucat tot 0 îmi punea de wager, am luat legătura cu ei și mi-au spus că trebuie să depun și sa sa joc suma rămasă cu bani reali, am depus de 4 ori am pierdut banii și tot nu mi sa pus restanța de wager, mă simt furat de acea apelez la dumneavoastră am și dovezile

Dear pamelapop9105,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify when you activated the bonus?
• Is there only 1 bonus currently active on your account?
• Could you please share with me your communication with the casino on the matter? Please include the responses you received from the casino
• You can post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

You can close the complaint because the problem has been solved

Puteți închide reclamația deoarece sa rezolvat problema

Hello!

We really sorry for this accident. After our careful investigation this case was solved. Dear Tomas please close the complaint.

Thank you in advance!

Dear pamelapop9105,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru