Megapari Casino - Los retiros de los jugadores se están retrasando.

Casino is rejecting amount of 280000 multiple times telling technical error. I have been trying from past three days they even reject small amount of 2000 it is clearly evident they don't want to give the winning amount and make me lose

Dear cyhurg,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Megapari Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your withdrawal request?
• Have you ever had any successful withdrawals at this casino, please?
• Have you accumulated your winnings with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear, cyhurg!

Thank you for reaching out to us, and we’re truly sorry that you’ve encountered this issue. We understand how frustrating this must be, and please rest assured that the comfort and satisfaction of our players is of utmost importance to us.

After a thorough investigation into your complaint, we can confirm that there have been technical issues in your geolocation due to high demand for deposits and withdrawals with the payment systems. However, please be assured that, even under these conditions, we are working diligently to help our players withdraw their funds in the quickest and most efficient way possible.

We are actively working on your case, and we will provide a solution shortly. Please expect an update, and we’ll be sure to provide you with a resolution soon.

Additionally, I’d like to remind you that when submitting complaints of this nature, it’s important not to spend the remaining balance (by placing bets or playing casino games, etc.). Continuing to gamble during this time could complicate the resolution process. Unfortunately, this is exactly what you did. You wagered and lost the entire balance before his issue could be resolved.

We appreciate your patience, and we’re trying to resolve your problem even with this circumstances.

Best regards,

Megapari

Dear Katarina!

We sent a mail to your e-mail to read. Please check it when you have time.

Thanks in advance,

Megapari

Dear cyhurg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Megapari Casino,

thank you for your interaction and email.

Dear cyhurg,

Regarding the information from Megapari casino, your player account currently reflects no withdrawable balance as the funds have been used for gameplay. Could you kindly confirm of the accuracy of this statement?

Looking forward to your reply,

Katarina

I don't have words to explain my dilemma they have purposefully rejected my withdrawal so that I lose on their platform. This is a scam house. I have no other information to provide. How can you rate this casino high when the withdrawal tactic employeed is unethical!!

Dear cyhurg!

We understand how upsetting this situation must feel, and we truly regret that your experience has led you to such a conclusion. Please allow us to clarify the circumstances with full transparency.

As soon as you reached out for support, our team actively engaged with your case to find the best possible resolution. We also reminded you that in any withdrawal-related case, it is essential to preserve your account balance. This is a crucial part of the process, as it allows us to successfully complete all procedures and fulfill your withdrawal request without delay.

We want to assure you that no one intentionally cancelled your withdrawal. At no point was there any intention to withhold your funds or create unnecessary complications. We are genuinely sorry to hear that, before a solution could be finalized, the balance was spent, and this unfortunately limits our ability to proceed with any form of resolution.

Your satisfaction and trust are extremely important to us. We remain committed to fair and transparent operations, and we sincerely hope this provides clarity on the situation.

Respectfully,

Megapari

Dear Megapari Casin,

thank you for your message and interaction.

Dear cyhurg,

sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. 

All the best,

Katarina