MegaRush Casino - El jugador no ha recibido retiros.

Hello, I have already written to the casino several times whether my withdrawal was rejected, no answer. Because it is not apparent. I am sending a picture.

With best regards

Hallo, ich habe das Casino schon mehrfach angeschrieben ob meine Auszahlung abgewiesen wurde, keine Antwort. Weil es nicht ersichtlich ist. Ich Sende ein Bild.

Mit freundlichen Grüßen

Dear karsten87,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you’ve made successful withdrawals before? Would you be so kind and advise if you have passed the KYC verification?

Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, the casino has now paid out.

Hallo, das Casino hat jetzt ausbezahlt.

Awesome news, karsten87! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.