MelBet Casino - El depósito del jugador se ha retrasado.

Since February 28, 2026, I made a deposit on Melbet using USDT Polygon, but they refuse to credit my account and I have done everything they asked for, so I have decided to file a complaint

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me screenshots of the payment instructions found in the cashier when attempting to use the same payment method again?
• Have you successfully deposited in the casino previously, using this payment method?
• What was the casino's response when you contacted them for help?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

Could you please confirm you made the deposit on the correct network and used the correct cryptocurrency? According to the payment instructions, depositing in POL is expected, yet the deposit was made in USDT0

Have you made any successful deposits or payouts using this exact payment method in the casino before or after the incident?

Please let me know.

Dear Yvens,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru