MelBet Casino - El retiro de fondos del jugador se ha retrasado y las funciones de la cuenta están bloqueadas.

I have this transaction #4945641397 to withdraw 600 PHP and after waiting for several hours, I inquired on customer support chat then I received this message from customer support:

"I`m sorry, but there was an issue with your payment 🙁

To resolve it, you need to submit a request on the website or mobile version."

after that, I followed the instructions and wasn't able to complete the payment query because that contact number is locked to 6 digits, and I wasn't able to put my 11 digit contact number.

All I want is to withdraw that money on account, and play some other time again.

now, the deposit & withdraw tab are blocked/unable to use.

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Dear nems37,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you reached out to customer support about the problem? Please share your communication with the casino. You can post screenshots here or sent them to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear nems37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru