MelBet Casino - La cuenta del jugador fue cerrada.

I am reporting Melbet for financial fraud and the theft of 4,000 USDT plus my deposits. The sequence of events clearly shows a premeditated scam:

Selective Withdrawal Block: After I requested a withdrawal of 4,000 USDT, Melbet blocked my ability to withdraw. However, they shamefully kept my account active for deposits and betting for an entire month, hoping I would lose the balance.

Abusive KYC Stalling: For over 30 days, I was subjected to an endless verification process, providing every document requested. Once they ran out of excuses to stall, they closed my account alleging a 'multiple account' violation. This is a blatant lie: my account has been active since 2023, and they have provided zero evidence of this claim.

The Bribery Attempt: During this process, I contacted a manager through a link officially pinned in Melbet's Telegram channel. Instead of helping, this official representative explicitly demanded a 30% bribe to 'manually' release my funds.

Official Complicity and Cover-up: I reported this bribery to the 'Complaints' department with full evidence. They ignored the crime, told me the decision was final, and referred me back to the security team (who no longer respond). Today, Melbet deleted the pinned message with the manager's contact from their Telegram channel to hide the evidence.

Conclusion: Melbet used a fake security protocol as a pretext to steal my funds. I have video evidence of the pinned message, the bribe request, and the subsequent deletion of the contact info by the casino.

I request CasinoGuru to intervene against this criminal behavior.

i have attached only 5 jpgs because its the maximum i can upload but i have a lot more of evidence to bring.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear tongatujcher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification? Which documents did you send to the casino for verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Thank you for your reply:

1)No, nobody with this IP has an account on Melbet other than me (I have had an account since 2023) it is an invention of theirs to steal my money.

2)Yes, I passed the KYC by sending for one month:

-ID (2 times)

-driver's license

-Birth certificate from 1988 (original)

-proof of ownership of mobile phone line.

-utility bill

-1 selfie with ID and emails in the background.

-2 selfies with random text

-I answered random questions

3) I never used any bonus

4) sports betting only

Gracias por responder:

1)No, nadie con esta Ip tiene cuenta en Melbet más que yo(tengo cuenta desde 2023) es un invento de ellos para robarse mi dinero.

2)Si, pase el KYC enviando durante un mes:

-Dni (2 veces)

-registro de conducir

-Partida de nacimiento de 1988(original)

-prueba de titularidad de línea teléfono móvil.

-boleta de servicios

-1 selfie con dni e emails de fondo.

-2 selfies con textos aleatorios

-Respondí preguntas aleatorias

3)Nunca usé ninguno bono

4) solo apuestas deportivas

I wish to clarify the sequence of events and the manipulation of my balance:

Arbitrary confiscation: My balance was 6,583 USDT and 144,000 ARS (approximate). After a month of KYC, during which my account continued to function normally for betting and depositing money, the casino closed my account and left me with only a little over 5,034,674.96 ARS, confiscating the rest.

False deposit refund: My total deposits were 3,800 USDT. The amount left in my account does not cover my invested capital, contradicting the official reason for the closure.

Proof of extortion: In an attempt to resolve the situation, I contacted Melbet's official manager through the link the casino had posted on its official Telegram channel. This official representative demanded a 30% bribe to return my funds and reinstate my account. After I reported this to Melbet's security and complaints department, the casino deleted the contact from its channel to hide the evidence and did not respond to my inquiries regarding this attempted bribe.

This proves that the 'multiple account' closure is a smokescreen (besides, they didn't present any evidence because there isn't any). If the casino's official support offers to refund funds in exchange for a bribe, the block is an act of extortion, not security.

Deseo precisar la secuencia de los hechos y la manipulación de mi saldo:

Confiscación arbitraria: Mi saldo era de 6.583 USDT y 144.000 ARS(aproximado). Tras un mes de KYC, donde mi cuenta siguio funcionando normalmente para apostar y depositar dinero, el casino cerró mi cuenta y me dejó únicamente poco más de 5.034.674.96 ARS, confiscando el resto.

Falsa devolución de depósitos: Mis depósitos totales fueron de 3.800 USDT. Lo que me dejaron en la cuenta no cubre mi capital invertido, desmintiendo el motivo oficial del cierre.

La prueba de la extorsión: Al intentar resolver la situación, contacté al manager oficial de Melbet a través del enlace que el casino tenía fijado en su canal de Telegram oficial. Este representante oficial me exigió un soborno del 30% para devolverme los fondos y reestablecer mi cuenta. Tras mi denuncia a security y complaints de Melbet, el casino borró el contacto de su canal para ocultar las pruebas y no me respondieron nada sobre este intento de soborno.

Esto demuestra que el cierre por 'multicuenta' es una pantalla(ademas de que no presentaron pruebas porque no las hay). Si el soporte oficial del casino ofrece devolver fondos a cambio de una coima, el bloqueo es un acto de extorsión y no de seguridad.

Have you used any VPN or IP-masking software to alter your real location while accessing the casino?

We do not recommend sending money to support representatives, especially to those you've contacted via Telegram, as it is impossible to verify whether the person actually works for the casino in question.

Please forward me the communication that you had with the casino customer support via email, informing you about the closure of your account. My email address is veronika.f@casino.guru. Thank you for your cooperation.

Hi Veronika, thank you for your reply. I'll address your points and take this opportunity to clarify the sequence of events, which demonstrates fraudulent actions on the part of Melbet:

VPN: No, I never used a VPN or IP masking software. I always accessed it from my usual connection and devices.

Regarding the Telegram contact (Important Clarification): I want to be very clear: I contacted this representative because his message was pinned to Melbet's official Telegram channel as a company manager. My intention in contacting him was strictly legal and legitimate: I was seeking official assistance to resolve my delayed payment and my KYC process, which had been stuck for a month. It was this official representative who demanded a 30% payment to "release" my money. As soon as I received this extortionate offer, I stopped responding and reported the incident to Melbet's complaints department. I have video footage proving that this was the contact officially advertised by the casino before they deleted it to cover up the evidence.

Account Age and Selective Blocking: My account is not new; it has been active and validated since 2023, with a gaming history prior to this issue. When I requested a withdrawal of 4,000 USDT, Melbet only blocked my ability to withdraw funds, but allowed me to continue depositing and betting throughout the month-long supposed KYC process. They let me bet, hoping I would lose the balance; when I didn't, they arbitrarily closed my account "out of the blue" via email, without ever providing any evidence of the alleged violation.

Balance Manipulation and Capital Theft: My actual balance was 6,583 USDT and 144,000 ARS. After the closure, the casino confiscated all my USDT, leaving only slightly more than 5,000,000 ARS (approximately 3,200 USDT) in the account. The casino claims it refunded my deposits, but this is FALSE: my total deposits were 3,800 USDT. Therefore, even under their own premise, they have confiscated part of my initial capital (a difference of approximately 600 USDT).

Institutional Silence and Lack of Response: I also want to report that, since the closure, both Melbet's Complaints and Security departments have completely stopped responding to my emails. Furthermore, I have tried to contact the GCB (Curaçao Gaming Control Board) to report this irregularity, and I have received no response to this day. I find myself completely helpless against a casino that is ignoring me after having stolen my winnings and capital.

I'll send you the account closure notice by email right now, following the KYC process.

Hola Veronika, gracias por tu respuesta. Respondo a tus puntos y aprovecho para precisar la secuencia de los hechos, que demuestra un accionar fraudulento por parte de Melbet:

VPN: No, nunca utilicé VPN ni software de enmascaramiento de IP. Accedí siempre desde mi conexión y dispositivos habituales.

Sobre el contacto de Telegram (Aclaración importante): Quiero ser muy enfático: yo busqué a ese representante porque su contacto estaba fijado (pinned message) en el canal oficial de Telegram de Melbet como manager de la empresa. Mi intención al escribirle fue estrictamente legal y legítima: buscaba asistencia oficial para resolver el retraso de mi pago y mi proceso de KYC que llevaba un mes trabado. Fue este representante oficial quien me exigió un pago del 30% para "liberar" mi dinero. En cuanto recibí esa propuesta extorsiva, dejé de responderle y denuncié el hecho ante el departamento de quejas de Melbet. Tengo el video que prueba que ese contacto era el publicitado oficialmente por el casino antes de que lo borraran para encubrir la evidencia.

Antigüedad y Bloqueo Selectivo: Mi cuenta no es nueva; está activa y validada desde 2023, con un historial de juego previo a este conflicto. Cuando solicité el retiro de los 4.000 USDT, Melbet bloqueó únicamente mi capacidad de retirar, pero me permitieron seguir depositando y apostando durante todo el mes que duró el supuesto KYC. Me dejaron apostar con la esperanza de que perdiera el saldo; al no hacerlo, procedieron al cierre arbitrario "de la nada" mediante un correo electrónico, sin presentar jamás una sola prueba de la supuesta infracción.

Manipulación de Saldo y Robo de Capital: Mi saldo real era de 6.583 USDT y 144.000 ARS. Tras el cierre, el casino confiscó todos mis USDT y dejó en la cuenta únicamente poco más de 5.000.000 ARS (aprox. 3.200 USDT). El casino alega que devolvió mis depósitos, pero esto es FALSO: mis depósitos totales fueron de 3.800 USDT. Por lo tanto, incluso bajo su propia premisa, me han confiscado parte de mi capital inicial (~600 USDT de diferencia).

Silencio Institucional y Falta de Respuesta: Quiero denunciar también que, tras el cierre, tanto el departamento de Complaints como el de Security de Melbet han dejado de responder mis correos electrónicos por completo. Asimismo, he intentado contactar a la GCB (Gaming Control Board de Curazao) para reportar esta irregularidad y tampoco he recibido respuesta alguna hasta el día de hoy. Me encuentro en una situación de total desamparo frente a un casino que me ignora tras haberme robado mis ganancias y capital.

Ya mismo te envio por email el comunicado de cierre de cuenta luego del kyc.

I have not received any emails from you. Please double-check if you typed my email address correctly; it's veronika.f@casino.guru. Also, kindly let me know which email address you used to communicate with me.

Hi Veronika, to resolve the issue with the emails, I've consolidated all the evidence into a Google Drive folder. There are no longer any technical obstacles to reviewing the case.

Link to the evidence: https://drive.google.com/drive/folders/1X6wzkzwrTTYRcMPlOZVsnr0GoGBoUaoO?usp=sharing

In this folder I have included:

Official emails from Melbet: Notifying of the arbitrary closure.

Deposit and Withdrawal History: Which proves that I deposited 3,800 USDT and received less than the amount deposited, losing all profits.

Cancelled Bets: Proof that the casino cancelled legitimate bets after seeing that they were winning bets.

PROOF OF BRIBERY: Irrefutable video of the official Melbet manager asking for 30% to release my funds.

Please confirm via this channel that you have been able to access the link. The case is clear: it involves the confiscation of funds under false accusations, supported by an attempted extortion of the staff.

Hola Veronika, para solucionar el inconveniente con los correos electrónicos, he consolidado toda la evidencia en una carpeta de Google Drive. Ya no hay impedimentos técnicos para revisar el caso.

Link a la evidencia: https://drive.google.com/drive/folders/1X6wzkzwrTTYRcMPlOZVsnr0GoGBoUaoO?usp=sharing

En esta carpeta he incluido:

Emails oficiales de Melbet: Donde notifican el cierre arbitrario.

Historial de Depósitos y Retiros: Que prueba que deposité 3.800 USDT y recibí menos de lo depositado, perdiendo todas las ganancias.

Apuestas Canceladas: Prueba de que el casino anuló jugadas legítimas tras ver que eran ganadoras.

PRUEBA DE SOBORNO: Video irrefutable del manager oficial de Melbet pidiendo un 30% para liberar mis fondos.

Por favor, confírmame por esta vía que has podido acceder al link. El caso es claro: se trata de una confiscación de fondos bajo falsas acusaciones, respaldada por un intento de extorsión del staff

Thank you for your patience throughout the complaint process.

In the email you received from the casino, there is the following statement: "Based on the results of the investigation, we have reasons to believe that all bets on sporting events from this gaming account were made in violation of these rules."

Please understand that since your account was blocked due to sports betting activity, we are unfortunately unable to assist you further with this case.

At Casino.Guru, we do not have sufficient expertise or access to the necessary tools to properly evaluate disputes related to sports betting. As a result, we would not be able to accurately interpret the casino’s internal investigation or assess the situation fairly from both sides.

Please note that we do not consider your complaint to be unjustified. However, given the nature of the issue, we are simply not in a position to judge the case appropriately or intervene in a meaningful way.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika

Casino.Guru Team