Merlin Casino - El retiro del jugador se está retrasando debido a problemas con la cuenta.

I registered here quite recently. I regret it very much. This casino is a scam. I won a certain amount while playing slots and requested a withdrawal. I did not use the bonuses. The financial department service requested verification. I sent them documents by email. The next day they again requested documents, pretending that I had not sent them anything. I sent the documents again and uploaded them to the casino profile too. After that, they stopped responding to emails and disabled live chat. They violated all the verification and withdrawal deadlines set by them.

Я зарегистрировался здесь совсем недавно.Очень и пожалел.Данное казино-мошенники.Играя в слотах я выиграл определенную сумму и заказал на вывод средства.Бонусами не пользовался.Служба финансового отдела запросила верификацию.Я им отправил документы на электронную почту.На следующий день они опять запросили документы делая вид что я им ничего не присылал.Я опять выслал документы повторно и загрузил в профиль казино тоже.После этого они перестали отвечать на письма и отключили живой чат.Все сроки верификации и вывода средств установленные ими они нарушили

Hello chmo605,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Merlin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

1. The verification process starts on 19.03.2025. I can't say the exact time. They have it regulated in the rules for up to 72 hours.

2.No documents were approved. Because they do not respond at all

3. The last time I spoke was on 03/22/2025. The operator said that he had passed on my request to the financial support service to check the documents. Since the verification deadlines had already passed

P.S. I suspect that this casino will close soon and they are trying in every way to delay the time

1.Процесс проверки начинается с 19.03.2025 года.точного времени я не могу сказать.У них в правилах до 72 часов это регламетировано

2.Никакие документы не были одобрены.Так как они вообще не отвечают

3.Последний раз я общался 22.03.2025 года.Оператор сказал что он передал службе финансовой поддержки мою просьбу проверить документы.Так как сроки проверки уже прошли

P.S.Я подозреваю что данное казино скоро закроется и они всячески стараются оттянуть время

and there is no more answer

и больше ответа нет

The player has informed us on our forum that the payment has been received from the casino.

Dear chmo605,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru