Metaspins Casino - El retiro del jugador es confiscado debido al cierre de la cuenta.

Hello, I'd like to explain my situation. I registered at this casino without any problems, deposited my money, and played. However, when I tried to withdraw, they told me they were going to close my account and only refund my deposit because I registered from a prohibited country. They don't accept Spanish players, but I never had any problems depositing, playing, or winning. How could I have known? In my opinion, this behavior from the casino is an act of bad faith, and they should also pay out my winnings, which amount to €170.

Hola, expongo mi caso. Me registré en este casino con total normalidad, deposité y jugué el dinero. Sin embargo, a la hora de retirar, me dijeron que mi cuenta la iban a cerrar y solo me reembolsarían el depósito, ya que me registré desde un país prohibido. Ahora bien, ellos no aceptan jugadores españoles, pero yo en ningún momento tuve problemas para ingresar y jugar y ganar, cómo podía saberlo? En mi opinión, esta manera de actuar del casino es un acto de mala fe y deberían pagar también las ganancias, que son 170 euros

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Hello, Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Metaspins Casino. However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.

Could you please advise how much currently is your withdrawable balance?

Additionally, could you please advise on your deposit history in this casino?

Have you managed to register in the casino without the use of any VPN?

Thank you very much in advance for your reply.

Best regards,

Attila