Mex777 Casino - El retiro del jugador está condicionado a un depósito.

He asks me for a $500 deposit to be able to withdraw the $62,000.

I already checked with Customer Service and they confirmed that I could do it. I have chat photos.

I just need to be sure it's not a scam because there are 2 reviews with this same situation.

If Casino Guru supports me and confirms that I will be able to cash out my full balance, then I will make the deposit.

Thank you.

Me pide $500 de depósito para poder retirar los $62,000.

Ya consulté con Atención a Clientes y me confirmaron que sí podia hacerlo., tengo fotos de chat.

Solo necesito estar segura de que no sea un fraude porque hay 2 reseñas con esta misma situación.

Si Casino Gurú me respalda y me confirma que sí podré cobrar mi saldo total, entonces, haré el depósito.

Gracias.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mex777 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous deposits in the casino? When was it and which payment method did you use?
• Could you please share a screenshot or otherwise confirm the website of the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hello, I haven't made any deposit yet.

My situation isn't a complaint. I just want to make sure that if I deposit the $500 they're asking for, I'll be able to safely collect the $62,000 I won playing with a $230 sign-up bonus. (I don't remember the exact amount, but it was around that amount.)

I contacted the casino in question and they told me I could collect the full amount. I have a copy of the conversation.

Hola, no he hecho ningun depósito aún.

Mi situación no es es si una queja, sólo quiero asegurar que si deposito los $500 que me piden, podré cobrar sin problema la cantidad de $62,000 que gané jugando con un bono de registro de $230. (No recuerdo la cantidad exacta pero era al rededor).

Me puse en contacto con el casino en cuestión y me dijeron que sí podia cobrar el total, tengo copia de la conversación.

Thanks for sharing this information with me.

Our recommendation is not to make any high deposits to the casino. Demanding deposits to have your VIP level increased is a practice used in scam casinos.

Please check our article on the topic. https://casino.guru/guide/scam-casinos-warning

Please let me know if you wish to pursue the matter further.

Thank you very much for your attention and I will take your advice.

Muchas Gracias por su atención y tomaré su consejo.

Dear player,

Thank you for making this choice.

I will mark this complaint as "unresolved," which will negatively affect the casino's rating and serve as a warning to others. While this doesn’t resolve your situation, it may help prevent others from falling victim to similar scams.

In the future, always verify a casino's legitimacy through thorough research and player reviews before making deposits. Please don't hesitate to contact us if you encounter issues with other casinos, and we’ll do our best to assist you.

Thank you for your understanding.

Best regards,

Tomas