Mexplay Casino - La solicitud de retiro del jugador está retrasada.

I have a pending withdrawal request for $530,650, submitted on March 9, 2026 at Mexplay.

I met all the requirements, including identity and bank verification, and provided all the requested documentation. I also verified the validity of my gaming results directly with the game provider (PG Soft).

However, after more than 10 business days, my withdrawal still appears as "pending" and the casino continues to provide repetitive responses without a clear explanation or an estimated resolution time.

My account remains active, my balance has already been deducted and the funds are being processed for withdrawal, but I have not yet received my payment.

I request a formal review of my case and an immediate resolution of my withdrawal or a clear explanation regarding the delay.

Tengo una solicitud de retiro pendiente por $530,650, presentada el 9 de marzo de 2026 en Mexplay.

Cumplí con todos los requisitos, incluyendo la verificación de identidad y bancaria, y proporcioné toda la documentación solicitada. También verifiqué la validez de mis resultados de juego directamente con el proveedor del juego (PG Soft).

Sin embargo, después de más de 10 días hábiles, mi retiro aún aparece como "pendiente" y el casino continúa brindando respuestas repetitivas sin una explicación clara ni un tiempo estimado de resolución.

Mi cuenta permanece activa, mi saldo ya fue deducido y los fondos se están procesando para el retiro, pero aún no he recibido mi pago.

Solicito una revisión formal de mi caso y una resolución inmediata de mi retiro o una explicación clara sobre la demora.

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Dear blancaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Can you confirm if all the requested documentation was submitted successfully to the casino?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra