Midarion Casino - El retiro del jugador se ha retrasado y su cuenta está bajo revisión.

Dear CasinoGuru team,

I am requesting your assistance regarding a withdrawal dispute of €18,000 with Midarion Casino.

My KYC verification process started approximately on January 20th, 2026. It has now been over 70 days and my account is still 'under review'. I have provided all requested documents (ID, proof of address, deposit proff, RIB...). Despite multiple follow-ups the support keeps sending automated replies asking me to wait 10 more days.

I contact them every day for weeks and i only receive the same generic mail (see in attachment), same thing for the live chat. It is a complete nitghmare.

Note : I am a player from France, but I selected Belgium in the list as France was not available. I have not violated any terms and conditions. I always been a honnest player and i hade never issues. Now, i finally won a significant ammount and Midarion is making my life a living hell. I am an honnest player and i just want what i have rightfully won.

Dear team, i need your help to stop this cycle of generic response and get my money.

Thank you

Best regards.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Midarion Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was put under review?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you made any successful payouts from the casino?
• When was the last time you were in contact with casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

First of all, I would like to thank you sincerely for taking the time to handle my case. I really appreciate your help in trying to resolve this situation, which has been going on for way too long.

Part 1 : My story 

What should have been a normal gaming experience has turned into a nightmare that has lasted for over 70 days. I played on Midarion at the end of December (around Christmas time) with an initial deposit of approximately €250, but i was already registred because i have played before on the site during 2025. But i dont remember the inscription date, i have not find the information on Midarion. Over the following weeks, through intense gaming, I managed to increase my balance with lots of sports bets. At the beginning,I was able to withdraw €2,000 (4 withdraw of 500) but then everything stopped working. On January 25th, the casino initiated a verification process. I sent all my documents immediately, but since then, I have been trapped in an endless wait. I contact support every day, via chat and email, and I only receive automated replies telling me to "wait a little longer." This situation has had a terrible impact on my life: I took financial risks elsewhere, on other site by déposit lot of money, relying on this money on midarion and I am now heavily in debt. In parallel, I also continued to play on Midarion and I went from 60k to 18k because i played a lot because i had To wait , wait and wait. Is is midarion strategy. To protect myself and avoid losing everything due to their exorbitant delays, I even had to ask my partner to change my password on Midarion. It's outrageous that the verification process is taking three months when all my documents are in order. It's clear to me they're trying to force me to gamble away the rest of my money. Fortunately, I have stop gambling thanks to a psychologist and my compaign. But i need this vérification absolutely. It start in january we are in april. It is a scandal.

Part 2: Answers to your questions

How long have you been a player? Maybe one year on Midarion i dont remember exactly, but since décember i was a very actif player 

When was your account put under review? The verification officially started on January 25th, 2026.

What games did you play? I played exclusively Sports Betting

Did you use a bonus? I have used bonuses in the past, but this specific balance (€18,000) was won using only my real money deposit. It is 100% real money. On the site it is précised : real balance

Have you made successful withdrawals before? Yes, I made 4 withdrawals of €500 at the very beginning in december

Date of your last contact? I contact them every day by email, but I only get automated replies. The live chat always refers me back to email (see attached screenshots).

Thanks for you read and your help.

Best regards.

Hello Tomas,

I am writing to update you on a scandalous situation. Midarion contacted me today again today asking for my RIB (IBAN)

I have already sent this official bank document in PDF format twice before. This is a clear and repetitive stalling tactic.

I am attaching screenshots to this message as evidence:

The new request today for the same RIB I already provided.

An email from their support (Emmanuel) where they explicitly apologize for the '3-month delay'.

It is unacceptable that they admit the delay is abnormal but continue to ask for the same documents over and over again to avoid paying. I have sent the PDF again today, but I am asking for your urgent help to stop this cycle.

Thank you, Tomas.

Thanks for your reply.

Would you be able to share the most recent document you submitted to the casino for the purpose of verifying your payment method that wasn't approved by the casino?

Send the information to my email at tomas@casino.guru for review.

Hello Tomas,

I have just sent the official PDF document to your email (tomas@casino.guru) as requested.

Please note that the casino has been asking me to resubmit this exact same document multiple times over the last few months. Despite their apologies for the long delay, they keep restarting the process for no reason. The document is official and clear

Please let me know if you need any further information.

Thank you

Hello Tomas,

​I am posting this to ensure the timer does not expire. I haven't seen any update on the thread since the weekend, but I wanted to confirm that I sent the official PDF of my RIB to your email (tomas@casino.guru) and to know If you receipt it

​Please let me know if you received it or if you need me to provide anything else.

​Thank you for your help.

Hello Louison71,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Louison71,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Midarion Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Midarion Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello, Midarion has accepted the verification of my account. Now, I have make my demand of withdraw. I'm waiting. Thank you.

Hello, Midarion has make my account vérification but they cancel my withdraw without reasons.

Please find the attachement.

Thank you for your help.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Louison71,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi