Millioner Casino - El jugador cree que el reintegro se ha retrasado.

I have 3,000 to withdraw, I have 3 active withdrawals of 500 euros and they have not been credited to my account in 3-5 business days as promised and 9 business days have passed and the money is still in the account.

Έχω 3.000 για ανάληψη έχω ενεργές 3 αναλήψεις των 500ευρω και δεν έχουν πιστωθεί στον λογαριασμό μου στις 3-5 εργάσιμες μέρες όπως υπόσχονται και έχουν περάσει 9 εργάσιμες μέρες και τα λεφτά ακόμα βρίσκονται στον λογαριασμό.

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Dear TasosP,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I still haven't received my money! It's been 10 business days and my money still hasn't arrived!

ακόμα δεν έχω λάβει τα λεφτά μου! έχουν περάσει 10 εργάσιμες μέρες και ακόμα δεν έχουν μπει τα λεφτά μου!

Dear TasosP,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There is no news yet! The delay in my withdrawal continues! I am still waiting for my money!

Δεν υπάρχει νεότερο ακόμα! Συνεχίζει η καθυστέρηση στην ανάληψη μου! ακόμα αναμένω τα χρήματα μου!

Dear TasosP, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

14 business days have passed including today and not even 1 euro has been deposited! and we reached the 14th business day for them to ask me to verify my details! and beyond that I sent them and they are still taking too long to check them! I don't know what's really going on! but what I do know is that my money should have been deposited days ago! Simply unacceptable!!!!!

έχουν περάσει 14 εργάσιμες μέρες μαζί με την σημερινή και ακόμα δεν έχει μπει ούτε 1 ευρώ! και φθάσαμε στην 14 εργάσιμη μέρα για να μου ζητήσουν επαλήθευση των στοιχείων μου! και πέρα από αυτό τους τα έστειλα και πάλι αργούν να τα ελέγξουν! δεν ξέρω τι γίνετε πραγματικά! αλλά αυτό που ξέρω είναι ότι έπρεπε να μπουν τα λεφτά μου εδώ και μέρες! Απλά απαράδεκτο!!!!!

Dear TasosP, 

I’m sorry to hear about your negative experience.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.

Dear TasosP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been! so many days since I sent my documents for identification! and on their page in the required fields! and via e-mail! and still nothing!!!!!!! absolutely nothing! they have now become tiresome! IT'S BEEN WAY TOO MANY DAYS AND STILL NOTHING THIS SIMPLE!

Έχουν περάσει! τόσες μερες από τότε που έστειλα τα εγγραφα μου για ταυτοποίηση! και στην σελίδα τους στα απετουμενα πεδία! και μέσω e-mail! και ακόμα τίποτα!!!!!!! τίποτα απολυτως! πλέον έχουν καταντήσει κουραστικοί! ΕΧΟΥΝ ΠΕΡΑΣΕΙ ΠΑΡΑ ΠΟΛΛΕΣ ΜΕΡΕΣ ΚΑΙ ΑΚΟΜΑ ΤΙΠΟΤΑ ΑΥΤΟ ΑΠΛΑ!

Dear TasosP, thank you for your response.

I completely understand your frustration with the ongoing delays in your withdrawal. In order for me to better help you with this complaint, could you please share your communication with the casino?

Additionally, could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your cooperation.

Best regards,

Attila G.