Moana Casino - Se ha denegado la retirada del jugador.

The casino rejected my withdrawal and refuses to give the exact reason.

I have now asked three times for the exact reason and documents of the evidence they accuse me of using as grounds for rejecting the payment.

They only reply that "the decision has been made and cannot be reviewed...

Kasino hylkäsi kotiutukseni eikä suostu kertomaan tarkkaa syytä.

Olen nyt kolme kertaa pyytänyt tarkan syyn ja dokumentit todisteista joista minua syyttävät maksun hylkäämisen perusteina.

Vastaavat vain että " päätös on tehty eikä sitä voi tarkastella...

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Dear Kaleirma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra