MostBet Casino - El depósito del jugador no ha sido acreditado.

Hello Casino Guru Support,

I would like to submit a complaint regarding a missing deposit on my Mostbet account.

I made a deposit of 5,000 KZT via a card-to-card transfer, but the funds have not been credited to my gaming account. The transaction was completed successfully from my side, however the balance in my Mostbet account remains unchanged.

I have already contacted the casino support, but the issue has not been resolved yet. I kindly request your assistance in investigating this matter and helping me recover or credit my deposit.

Thank you in advance for your help.

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Dear Assassin-43227,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Assassin-43227,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean