MostBet Casino - El jugador afirma que el pago se ha retrasado.

Operator: Mostbet

Player ID: [redacted]

Coupon: 3775163951 (KN804654)

Date: 24.08.2026 22:46:57

Market: sportsbook Keno, selected numbers 12, 21, 22

Odds: 45

Stake: 27,000 KGS

Expected payout: 1,215,000 KGS

All three selected numbers were drawn. This is a winning single coupon.

The coupon has been stuck in "Under review / На рассмотрении" since 24 August 2026.

Live chat confirmed that this specific coupon is with the specialist department.

On 28.08 they first wrote that settlement would take 48 hours, then cancelled that deadline and said the previous message was a mistake.

They still refuse to give a ticket ID or a new date.

AskGamblers rejected a complaint only because they do not handle Keno. I am not disputing the draw. I ask Mostbet to settle coupon 3775163951 as a win and credit 1,215,000 KGS

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Dear karimqa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

This is not a cashier withdrawal.

Coupon 3775163951 is still "Under review". Winnings 1,215,000 KGS were not credited to my Mostbet balance, so I have not requested a withdrawal.

This is an unsettled winning sportsbook coupon: Keno numbers 12, 21 and 22 all hit, odds 45, stake 27,000 KGS.

Support first promised a 48-hour settlement, then cancelled that deadline.

Please treat this as withheld/unsettled winnings, not as a delayed bank payout.

Player ID: [redacted]

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

To better understand the situation and assist you further, could you please answer the following questions?

• Do I understand correctly that this issue occurred only once and with one specific game?
• Has this particular bet and its result appeared in your game history? Please post a screenshot of your relevant game/betting history.
• If there are new updates, please post screenshots of any relevant communication from customer support regarding the review of your coupon.

Thank you very much in advance for your reply.

Dear karimqa,

Thank you for providing the additional information and screenshots. We understand your position and appreciate that you have clearly explained the circumstances surrounding coupon 3775163951.

However, after reviewing the information available to us, we do not believe we have sufficient expertise in the specific mechanics and settlement rules of Keno games to reliably determine whether the coupon should be considered a winning bet and whether Mostbet is therefore required to credit the claimed 1,215,000 KGS.

While we understand that you believe all three selected numbers were drawn and that the coupon remains under review, determining the correctness of the settlement would require specialized knowledge of the particular Keno product, its draw and settlement mechanism, and the applicable rules used by the operator or game provider. This falls outside the scope of what we can responsibly assess as a mediator.

For this reason, we are unfortunately unable to take a position on whether Mostbet should or should not pay the claimed winnings. We understand that this may not be the outcome you were hoping for, but we do not want to make a determination in an area where we cannot establish the facts and applicable rules with sufficient confidence.

We therefore consider the complaint closed from our side. You may continue to pursue the matter directly with Mostbet or, if available, with the relevant game provider or regulatory authority that has the appropriate expertise to assess Keno settlement disputes.

Best regards,

Jean