MostBet Casino - El jugador aún no ha recibido las ganancias.

From 27.05.2026 i didnt get money from withdraw, my account show was paid but did not ,I did not Reserved money 2000,4000 and 100zl to my bank accout .Every day they said i will asking my college what happen with my case ,no reson said .I send them sceen shot from my bank accout and film from my history accout ,I send wat they want and still nothing ,a spend a lot of money in this webside and when I won more they didnot send me money,i use Blik withdraw ,before was ok 2-3 hours ,bilk as well withdraw and money was in my account but from 27.05.2026 no. Please do something with that ,because is an fair to trit customer like that.Is a lot coments about this situastion in trust pilot webside, a lot peaple have this same issues. Thank you.

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Dear Lena3stop,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello ,still I got answer from mostbet, they still working about my case ,nothing, they alweys telling me to contact after 12h everyday,and still a do not have money from my win.10 days and they do not said anythig what happen ,a lot people have this same problem and they waitng more like 2week ,1 mout or more .please help

Dear Lena3stop,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Lena3stop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru