MostBet Casino - La cuenta del jugador está congelada sin un motivo claro.

I have deposited 75000 lkr to this site and start working on it and won multiple times.. now my balance is 170k. By the end regarding a OTP error I contacted their live support and they simply asked me many things regarding this and freeze down my account... I mean wht the hell!!!..

And They asked me many things regarding it I shared all the documents, screenshots even selfies and private information like even (my bank card!!!). and after all they took a skype video call with me as saying they need additional verificiation. and that day I well prepared and sat for that interview also (also with some pleasant manner).. and some asian woman interviewed me and said at the end they'll contact me and put the call off suddently...

Now they sayed I have to wait 60 DAY!! My god.... for what 60 days??

It's not for only investigation they taking that 60 days for slightly miss out me and get rid of my funds that were held on this account from my memory... I'm not that kind of fool to be tricked with their scammy techniquess. bruh I'm a cyber security specialist in Scam detection, but how you guys try to scam me... IDK... now all I know is they simply try to block me from their platform.

I know my account will stay in platform forever in frozen state... all money on their hand. But I'll not stop this I want my funds and I don't need to wait for that long. I'll provide each and every scammy techquenic they done in here as well to block me on this platform..

Check my account ASAP and check on this matter fast....

I don't need to wait on their such decisions. because that's my money NOT THEM!!

(AND ONE THING WHEN YOU GET FROZEN FROM THEIR SITE YOU NEVER CAN GET HELP FROM THEIR SUPPORT, you need to contact their awkward email of : id@mostbet.com. its the only way you can get at least HOPE!

my ticket id: 233973306

Dear mineth,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was player about a month ago in most bet and once I joined and deposited the account with 75000 it was fine and ok, then after I won and gained from first 2 bets they simply blocked my account from the site without any notification. Once I tried to withdraw my funds it was blocked by them. and i instantly contacted customer support they said me to contact their support email. and i contacted them in email... 170000 is not a small amount. after that I given all the details that they asked ffrom me eveything that they requested via email I provided, after all they took a skype call with me and that asian woman called ann in skype interviewed me.. after all she told I'll get a email regarding my account open. and STILL I'm waiting for that they not even replying for my emails simply ignore me. I'm asking is this what this guys doing for their customers. please I'm willing your help regarding this.

here I'm sending mails now they don't reply to me....

Thank you very much, mineth, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear mineth,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a MostBet Casino representative to join this conversation and participate in resolving this complaint.

Dear MostBet Casino,

Could you please comment on the situation?

Thank you in advance for providing the information.

Hello, Dear mineth and Casino Guru!

We’re sorry you had a negative impression.

Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

We have checked the information and are pleased to inform that account has been unfrozen on 16.04.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Best regards, Mostbet.

But I can't do any bets in the site. Why you limited my account like that

Dear MostBet Casino,

Thank you for your response and the information you have provided.

Hello mineth,

I am afraid that the casino has right to limit your account. Do you have any remaining balance in your casino account or did you manage to withdraw the funds?

I'll be awaiting your reply.

I withdrawn all money... thanks for the support casino guru

Dear mineth,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan Manson

Casino.Guru