MostBet Casino - La cuenta del jugador fue bloqueada.

My account was frozen please help me to fix it

Hello snehasis82608,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any remaining balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account was verified. Yes I have remaining balance in that account 19119

Yesterday I spoke to casino team.

They said you have to verify your details.

And they booked an appointment for verification .

And i would like to ask you that how many days to take to verify my account.

Hello, dear all!

Dear snehasis82608, there is a rule clause in our rules7.9 (7. RULES FOR ACCEPTING BETS AND SETTLING DISPUTES (PRE-TRIAL PROCEDURE)):

9. The bookmaker reserves the right to check the player's account within the period necessary to identify the circumstances of foul play, or eliminate suspicions of foul play. Usually, such a verification period is at least 60 days from the moment of suspicion of foul play, but can be changed by the decision of the Mostbet bookmaker in the direction of decreasing or increasing, depending on the complexity of the case.

Our department is trying to complete the verification as quickly as possible. Indeed, it often takes 1-2 days. But some cases take longer.

As I see your Skype verification is scheduled for May 9th.

After it, let's hope that within a couple of days your account will be unblocked again.

Sorry for inconvenience!

We are waiting for you to play and win with us again!

Have a nice day!

Sincerely yours, Mostbet.

Hello snehasis82608,

Please be sure to attend the verification call in the given date and let us know the outcome as soon as possible. Until then, the complaint timer will bet set on you.

Dear snehasis82608,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.