Mr Bet Casino - El depósito del jugador está bloqueado.

I deposited 50€ in MrBet using my VISA (Revolut).

My account was blocked and the casino refused to refund my money.

I want assistance to recover this amount.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail which of the transactions on the screenshot you wish to be refunded?
• Please note that the screenshot you provided shows the balance displayed is less than 1€. Could you please confirm the money you deposited wasn't spent on gameplay?
• Could you please explain when your account was blocked and for what reason it was blocked?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

I don’t have a separate bank transfer screenshot, but I have attached screenshots from my Mr Bet account showing my deposit history.

The last €50 deposit (marked as "New") is the one I am requesting a refund for.

I contacted the casino about this deposit, and shortly after that, my account was blocked without any clear reason.

I will attach more screenshots of my deposit details and communication once available.

Thank you for helping me resolve this issue.

Best regards.

I apologize for any misunderstanding.

Was the deposit credited to your casino balance? Was the amount spent on gameplay or not?

Has the casino responded to your refund request via email?

Would you be able to share any recent communication between you and casino support with me for review?

Send this information to my email at tomas@casino.guru

Dear hamma1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru