Mr Bet Casino - El jugador aún no ha recibido las ganancias.

Complaint about Mr.Bet – payout pending since August 19, 2026

I requested a withdrawal of €1,150 from Mr.Bet on August 19, 2026. My account is fully verified, and support confirmed that everything is complete on my end.

The stated processing time is up to 48 hours. Despite this, the payment has been pending for several days now. My repeated inquiries always elicit the same generic responses: "high workload," "please be patient," "the responsible department is reviewing it," or "the payment is in the queue." I receive no concrete payment date or any plausible explanation for the significant delay.

The communication from customer support was also highly questionable at times. For example, I was told that I had mentioned "previous experiences with withdrawal symptoms"—which I never did. I was also accused of desperately needing the money. Neither of these statements reflects my actual experience.

I made it clear in the chat that I would no longer accept the delay. I was informed there that I could contact Casino Guru with my complaint.

I would like clarification as to why my payment has still not been processed despite full verification and a stated processing time of a maximum of 48 hours, and above all, a timely payment of my €1,150.

Thanks and regards

RP

Beschwerde über Mr.Bet – Auszahlung seit 19.08.2026 ausstehend

Ich habe am 19.08.2026 eine Auszahlung von 1.150 € bei Mr.Bet beantragt. Mein Konto ist vollständig verifiziert und mir wurde vom Support bestätigt, dass von meiner Seite alles erledigt ist.

Angegeben wird eine Bearbeitungsdauer von bis zu 48 Stunden. Trotzdem ist die Auszahlung mittlerweile seit mehreren Tagen offen. Auf meine wiederholten Nachfragen erhalte ich immer wieder dieselben allgemeinen Antworten: „hohes Arbeitsaufkommen", „bitte haben Sie noch Geduld", „die zuständige Abteilung prüft" bzw. „die Auszahlung befindet sich in der Warteschlange". Einen konkreten Auszahlungstermin oder eine nachvollziehbare Erklärung für die erhebliche Überschreitung der angegebenen Bearbeitungszeit bekomme ich nicht.

Auch die Kommunikation des Supports war teilweise äußerst fragwürdig. Mir wurde beispielsweise geschrieben, ich hätte von „bisherigen Erfahrungen mit Entzugserscheinungen" gesprochen – was ich zu keinem Zeitpunkt getan habe. Ebenso wurde mir unterstellt, dass ich das Geld dringend benötige. Beides entspricht nicht meinen tatsächlichen Aussagen.

Ich habe im Chat deutlich gemacht, dass ich die Verzögerung nicht länger akzeptiere. Mir wurde dort mitgeteilt, dass ich mich mit meiner Beschwerde an Casino Guru wenden könne.

Ich wünsche mir eine Klärung, warum meine Auszahlung trotz vollständiger Verifizierung und einer angegebenen Bearbeitungszeit von maximal 48 Stunden weiterhin nicht ausgezahlt wurde, und vor allem eine zeitnahe Auszahlung meiner 1.150 €.

Danke und Grüße

R.P

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Stay safe.

Dear luckyra,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear luckyra,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean