Mr Bet Casino - El jugador cree que el reintegro se ha retrasado.

20 Nov I won 6000NZD

20 Nov I provided verification documents

20 Nov I withdrew 5500

21-23 Nov I was emailing Mr Bet Support, some responses clarified my winnings, others were vague that my verification is pending even though surpassed 48 hour period

23 Nov I played using 1500, leaving me 4000 NZD

23 Nov I withdrew money

23 Nov i was asked to provide either a utility bill, bank statment or government issued letter with address, i provided utility bill again with my address even though id previosuly provided this from a bank letter with address which they did not accept.

25th Nov verification not approved, withdrawal not paid out. Very worried as the reviews are not good and ive spent alot of money with this site and want transparency and clear communication, not having to jump through hoops just to.be verified when they use biometric tools to also verify me. I have provided alot of personal information, even credit card blanking out 2 numbers they requested. This is hugely concerning.

I recently won $4,000, but the withdrawal process has been extremely stressful. After requesting my payout, I was asked to complete multiple verification steps. I submitted everything they asked for, yet the process has been delayed with no clear explanation, no timeframe, and very poor communication from support.

The lack of transparency around my withdrawal has made me uneasy about whether I will actually receive my funds. Every time I contact support, I receive vague responses and no real updates. For anyone considering using Mr Bet, please be aware that withdrawal delays and verification issues seem to be a common problem.

To add, I have been playing on this site for months, and when I selected withdrawal, coincidentally, I could not withdrawal onto my credit card, but to add to further delay of a payout, had to enter bank transfer details. They happy to take your money off credit card, but apparently will say technical glitch try later, or my bank does not support this. Which is not true.

I hope I receive my payout as I have gambled quite a bit of money with this site.

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Dear NatashaJ83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you I will keep you posted. I am not confident in Mr Bets process. I've played with other casinos, and not felt this uneasy about a withdrawal. Kind regards, *******

Because I submitted a complaint, and also posted on public forums, I believe this was the reason for my payout, I believe i would have succumbed to delays had I not let them know Id filed a complaint with Casino Guru also. Happy as I received payout, but I will never play on Mr Bet again!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear NatashaJ83,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila