Mr Bet Casino - El jugador cree que el reintegro se ha retrasado.

I requested a withdrawal of EUR 800 via cryptocurrency on August 15, 2026, at Mr. Bet Casino. My account is fully verified (KYC completed) and all bonus/wagering requirements have been met. However, the transaction status is still pending after a few days. When I contacted the live support, I received generic automated responses asking me to wait, without providing a timeframe or specific reasons for the delay. Cryptocurrency withdrawals are usually fast, and this delay seems unreasonable, given my fully verified profile. I request immediate approval and processing of my funds.

Am solicitat o retragere de 800 EUR prin criptomonedă pe 15 august 2026, la Mr. Bet Casino. Contul meu este complet verificat (KYC finalizat) și toate cerințele de bonus/pariere au fost îndeplinite. Cu toate acestea, statusul tranzacției este încă în așteptare după câteva zile. Când am contactat serviciul de asistență live, am primit răspunsuri automate generice care mi-au cerut să aștept, fără a oferi un termen sau motive specifice pentru întârziere. Retragerile de criptomonede sunt de obicei rapide, iar această întârziere pare nerezonabilă, având în vedere profilul meu complet verificat. Solicit aprobarea și procesarea imediată a fondurilor mele.

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Dear Serg1u,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Serg1u,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. My payout is still showing as "pending".

Hallo. Meine Auszahlung steht noch auf „ausstehend".

Thank you for the update. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Please upload a screenshot of your withdrawal history directly to this thread.
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Serg1u,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean