Mr Bet Casino - El jugador cree que el reintegro se ha retrasado.

I requested a payout of €4000 on 05/16/2023.

Since that day I've been stalled.

Then my withdrawal was cancelled. Because I deposited €50. So far everything is fine, one day later I made a payment of 3600 euros. Since then I've only been stalled.

Every time my proof of residence is rejected.

Be it my bank statement, the utility bill (was supposedly cut) A power bill was then uploaded and since then nothing has happened on the part of the casino.

Very strange... Please help. Thanks

Ich habe am 16.05.2023 eine Auszahlung von 4000 € beantragt.

Seit diesem Tag werde ich hingehalten.

Dann wurde meine Auszahlung storniert. Weil ich 50 € eingezahlt habe. Soweit alles gut, einen Tag darauf habe ich eine Auszahlung von 3600 Euro getätigt. Seitdem werde ich nur noch hingehalten.

Jedes mal wird mein Wohnsitznachweis abgelehnt.

Sei es mein Kontoauszug , die Betriebskostenabrechnung ( wäre angeblich geschnitten) Daraufhin wurde eine Stromabrechnung hochgeladen und seitdem passiert seitens des Casinos nichts mehr.

Sehr merkwürdig... Ich bitte um Hilfe. Danke

Dear Erne2101,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Erne2101,

Have you received your withdrawal from the casino yet?

Dear Erne2101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.