Mr Bet Casino - El jugador enfrenta problemas continuos con la carga de documentos.

Hello, I have been writing to the casino for months because I cannot upload any documents and every time I pass on.

then you get an email saying it's working again.

and still doesn't work. It's been like this for months

Hallo ich schreibe das casino seit monaten an das ich keine unterlagen hochladen kann jedes mal gebe ich weiter .

dann kommt eine email das es wieder geht .

und geht totzdem nicht .das geht schon seit monaten so

Hello Silkeb40,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Did you try to forward your documents and finish the KYC by e-mail?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

Yes, the verification process has been going on since the beginning of December 2024. Yes, I tried it, but it says that I can only upload documents via the verification page and not via email. The last time we chatted with the casino three days ago and it was still about the same issue, the verification page still doesn't work.

Hallo,

Ja gerne der Verivizierungsprozess geht jetzt schon seit Anfang Dezember 2024.Ja habe es versucht ,aber es heißt das ich nur über die Verifizierungsseite Dokumente hochgeladen kann und nicht per Email.Das letzte Mal haben wir mit dem Casino vor drei Tagen gechattet immer noch über das selbe Thema,das doe Verifizierungsseite immer noch nicht funktioniert.

Dear Silkeb40,

I hope you're doing well.

Would you be able to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

Dear Silkeb40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Yes, I will delete the chat history from here on forward

Hallo,

Ja werde den Chatverlauf von hier an nikolas.b@casino.guru weiterleiten

Dear Silkeb40,

I have requested to forward the communication between you and the casino not with us.

Please send the correct information to nikolas.b@casino.guru.

Regards,

Nick

Dear Silkeb40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.