Mr Bet Casino - El jugador enfrenta un retiro retrasado debido a problemas con la cuenta.

Hello, good evening, I have been playing with Mr Bet since 2023 and have made a winning sum of €10,000 there and I wanted to pay this out but it didn't work because my address was no longer current and I then requested that it be changed several times and it was ignored.

hallo guten Abend ich spiele mr bet seit 2023 seid und habe dort eine Gewinnsumme von 10.000€ gemacht und dies wollte ich dann auszahlen lassen ging aber nicht wegen meine Adresse war nicht mehr aktuell und habe es dann angefordert mehrmals das zu ändern und ignoriert

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether you verified your original address in the casino in the past?
• Could you please confirm the disputed amount? Is it 10 or 100 thousand?
• Could you please explain when approximately have you moved?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay in verification? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Ertan7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru