Mr Bet Casino - El reintegro del jugador se ha retrasado.

Hello, first of all, this is not about Mr Ben, but about the casino Mr.bet Austria.

Here's the link: https://mr.bet/at

I have the Emerald VIP status which states that my payouts are processed within 24 hours, but now it's almost 48 hours.

I have already made over 10 withdrawals there, each 3-4 times the amount, and there have never been any problems.

Now they're stalling me, saying there could be delays and they'll forward it to the relevant department, which in my opinion is just copied text generated to simply stall for time. Please help.

Hallo also ganz zuerst handelt es sich nicht um Mr Ben sondern um das Casino Mr.bet Österreich

hier einmal der Link: https://mr.bet/at

ich habe den Smaragd VIP Status der besagt das meine Auszahlungen innerhalb 24 Stunden bearbeitet werden mittlerweile sind es bald 48 Stunden.

ich habe dort schon bestimmt über 10 Auszahlungen in 3-4 fachet Höhe ausgezahlt wo es nie Probleme hab.

jetzt aber halten die mich hin und sagen mir es kann angeblich zu Verzögerungen kommen und sie würden das an die zuständige Abteilung weiter leiten was meiner Meinung nach einfach nur kopierte Texte sind die generiert wurden um einfach nur Zeit zu zögern. Bitte um Hilfe

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Dear Patricksimon1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've been there for a long time, my KYC verification is complete, and my last 10 or so withdrawals never took longer than 24 hours. The withdrawals were never as low as they are now (400 euros). It always says the same thing, even though my VIP status says 24 hours. There's no rule about 3 business days for me. As soon as I received an email confirming the withdrawal was processed, the money was immediately in my account. It's NEVER BEEN like this before.

Ch bin dort sehe lange und durchgehen KYC verifiziert und meine letzten mindestens 10 Auszahlungen hat es nie länger als 24 Stunden gedauert die Auszahlungen wahren nie so niedrig wie jetzt ( 400 Euro ) es wird immer das selbe geschrieben obwohl mein VIP Status sagt 24 Stunden da gibt’s bei mir keine Reglung vonwegen 3 Werktage sobald ich eine E-Mail vonwegen Auszahlung ist durch erhalten habe war das Geld direkt auf den Konto NIE IST DAS SO WIE JETZT GEWESEN