Mr Bet Casino - El retiro de 12.000 € por parte del jugador se ha retrasado.

I am submitting this complaint regarding an outstanding withdrawal of €12,000 from Mr.Bet.

I requested a withdrawal of €12,000 via bank transfer. Mr.Bet has repeatedly confirmed in writing that the withdrawal request was successfully created and that it is currently pending/being processed by their responsible financial department.

My account is active and I have not been informed that any additional documents or verification steps are required from my side.

I have contacted Mr.Bet several times by email and live chat regarding the withdrawal. The explanation has consistently been that they are experiencing a high volume of withdrawal requests and that withdrawals are processed manually in the order they are received. However, despite my repeated requests, Mr.Bet has not provided me with a concrete processing date or payment date.

I also sent a formal complaint to Mr.Bet and gave them a reasonable deadline to provide a concrete resolution. Their response again confirmed that my €12,000 withdrawal is being processed, but they still could not provide any timeframe for completion.

I also specifically asked Mr.Bet to provide me with information about the independent dispute resolution process available to me. Initially, the support representatives did not provide the requested information and instead referred me to the general licensing information on their website. After further communication, Mr.Bet eventually explicitly advised me to submit my complaint to Casino.Guru as an independent dispute resolution center.

I have therefore exhausted the available communication channels with Mr.Bet and have repeatedly attempted to resolve the matter directly with the casino.

I am not disputing any individual transaction or requesting compensation. I simply want the €12,000 withdrawal that has already been requested and confirmed by Mr.Bet to be completed and paid to my bank account.

I can provide all relevant evidence, including:

- confirmation of the €12,000 withdrawal request;

- emails from Mr.Bet confirming the withdrawal and its pending/processing status;

- my correspondence with Mr.Bet;

- live chat transcripts/screenshots;

- my formal complaint and Mr.Bet's response;

- and the latest message in which Mr.Bet explicitly referred me to Casino.Guru.

I respectfully ask Casino.Guru to review the case and assist in obtaining the full payment of my outstanding €12,000 withdrawal.

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Dear Fanti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you previously passed the KYC verification in this casino?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila, yes, I received several tens of thousands of euros in payments last year and this year.

The processing time was usually 3-5 working days.

I am fully verified and have provided all the necessary information.

I won the €12,000 prize without any bonus offers.

Guten Tag Attila, ja ich habe letztes Jahr und dieses Jahr mehrere zehntausend Euro ausbezahlt bekommen.

Die Bearbeitungszeit war in der Regel 3-5 Werktage.

Ich bin komplett Verifiziert und habe alles angegeben.

Den Gewinn von 12.000€ habe ich ohne Bonus Angebote gewonnen.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Fanti,

My name is Jana, and I will be your point of contact as we work together to address your complaint. I sincerely apologize for the delay in your withdrawal. I will reach out to the casino on your behalf and do my utmost to expedite the resolution of this matter.

I would also like to extend an invitation for a representative from Mr Bet Casino to join this discussion and assist in resolving your complaint.

Dear Casino, could you please clarify the reason for the delay in processing the player's withdrawal?

Thank you in advance for your prompt response regarding this issue.

Update:

I have just received the first €3,000 of my €12,000 withdrawal in my bank account.

The remaining €9,000 are still outstanding. Mr.Bet has historically been able to process a maximum of €3,000 per week to my bank account, so I will monitor whether the remaining amount is now paid in subsequent weekly installments.

I therefore consider the issue only partially resolved at this stage. I would like to keep the complaint open until the full €12,000 has been received.

Dear Fanti,

Thank you for your update. I am delighted to hear that you have received your first payment from the casino. Please do keep us informed of any further developments regarding the payouts. Your ongoing assistance and cooperation in this matter are sincerely appreciated.

Dear Jana,

We would like to inform that the next withdrawal of 3000 EUR will be processed between 01/09/2026 - 04/09/2026.

Kind regards,

Mr Bet Team

Dear Mr. Bet Casino,

Thank you for your message.

Dear Fanti,

As noted in the message above from the casino, your next payment has already been scheduled. I would greatly appreciate it if you could keep us updated once the funds are received. Thank you for your continued support and cooperation throughout this process.

Update:

I have just received the second withdrawal of €3,000 in my bank account.

Mr.Bet previously stated in this complaint that the next €3,000 payment would be processed between September 1 and September 4, 2026, and the payment has now been received on September 1.

This means that I have now received a total of €6,000 out of the €12,000 withdrawal. The remaining €6,000 are still outstanding.

I appreciate that Mr.Bet has now started processing the withdrawal and that the stated payment schedule has been followed so far. However, I would like to keep the complaint open until the full €12,000 has been received.

I will provide another update once the remaining €6,000 have been paid.

Dear Fanti,

Thank you for your recent update. I would be grateful if you could keep us informed when you receive another installment of funds from the casino. Your ongoing support and cooperation in this matter are truly appreciated.

Hello everyone,

I have not received any further payment yet.

There is still €6,000 outstanding.

Kind regards, Benjamin

Hallo zusammen,

habe bis jetzt noch keine weitere Zahlung erhalten.

Es stehen noch 6.000€ aus.

Mit freundlichen grüßen Benjamin

Dear Mr. Bet Casino,

I hope this message finds you well. I would greatly appreciate it if you could provide us with an update on the scheduling of the payment. The player has not received any payment since September 1st. Thank you for your continued cooperation and support.

Dear Jana,

We would like to inform you that the withdrawal of EUR 4,000 was processed on 10 September 2026 and is currently showing as Successful on our side.

Please note that the next payment is scheduled to be processed between 15 and 18 September 2026.

Kind regards,

Mr Bet Team

Dear Mr. Bet Casino,

Thank you for your recent update.

Dear Fanti,

Would you be so kind as to let us know when the funds have been received? We greatly appreciate your continued support and cooperation.

The payment of €4,000 arrived today - many thanks to Jana and Mr bet for the quick response.

I will get in touch when the next payment has arrived.

Kind regards, Benjamin

Die Zahlung von 4.000€ ist heute angekommen - vielen Dank an Jana und Mr bet für die schnelle Rückmeldung.

Ich werde mich melden wenn die nächste Zahlung angekommen ist.

Mit freundlichen Grüßen Benjamin

Dear Fanti,

I am delighted to learn that you have received another allocation of funds from the casino. Could you kindly update us on the current pending balance available for withdrawal? Your continued support and cooperation in this matter are sincerely appreciated.

The remaining balance is currently €2000.

Kind regards, Benjamin

Der aktuell verbleibende Restbetrag sind 2000€

Mit freundlichen Grüßen Benjamin

Dear Fanti,

Thank you for the update. We kindly request that you keep us informed as soon as you receive the payment from the casino. We truly appreciate your ongoing support and cooperation.