Mr Bet Casino - El retiro del jugador se ha retrasado.

Hello,

Unfortunately, I'm having problems withdrawing my winnings. I've actually been playing at Mr.Bet for a long time and really enjoy it, and it's always been a very reliable casino with good offers. Normally, once you've managed to verify your identity (which is a strenuous process), you receive your payouts relatively quickly.

Unfortunately, it seems to have happened to me too.

I requested my €400 withdrawal on March 21, 2025, and nothing has happened since. The casino has responded to my several inquiries with the same generic "Please wait" email. I find it very unfortunate that regular players are treated this way, and I hope to find a solution this way.

This action has truly shaken my trust in Mr.Bet Casino. It's a shame, really, because I was previously very satisfied and it's already hard enough to find a decent casino.

Maybe you can help me and communicate with the casino.

Hallo,

leider habe ich Probleme mit der Auszahlung meiner Gewinne. Ich spiele eigentlich schon lange und sehr gerne bei Mr.Bet und es war immer ein sehr zuverlässiges Casino mit guten Angeboten. Im Normalfall erhielt man wenn man es geschafft hat sich zu verifizieren (was ein anstrengender Prozess ist) seine Auszahlungen auch relativ zügig.

Leider hat es wohl nun auch mich erwischt.

Ich habe meine Auszahlung von 400 Euro am 21.03.2025 beantragt und seit dem ist nichts passiert. Auf mehrere Nachfragen meinerseits wird von Casino immer nur mit der gleichen generischen „Bitte warten sie noch"-Email geantwortet. Ich finde es sehr schade das man als Stammspieler hier so behandelt wird und hoffe auf diesem Weg eine Lösung finden zu können.

Durch diese Aktion ist mein Vertrauen ins Mr.Bet Casino echt erschüttert. Schade eigentlich, da ich vorher sehr zufrieden war und es sowieso schon schwer genug ist ein ordentliches Casino zu finden.

Vielleicht können sie mir ja weiter helfen und mir dem Casino Kommunizieren.

Dear r9r6hhqwqs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear r9r6hhqwqs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.