Mr Bet Casino - El retiro del jugador se retrasa.

Hello,

I am posting to report a serious issue with this casino regarding a delayed withdrawal.

Account verified: 03.02.2026 (verification took 26 days instead of the promised 48 hours)

Previous withdrawals:

350 EUR via Skrill – approved 03.02.2026

200 EUR via BNB – approved 03.02.2026

Pending withdrawal: 1,500 EUR via Skrill – was confirmed to be processed on 10.02.2026, but as of today, it is still not credited.

I have reached out to live chat multiple times over the last 10 hours and received only generic responses, with no clear action or timeline.

According to the casino’s own policy:

Withdrawals should be approved within 0–48 hours

My request is fully within all stated limits (weekly 1,500 EUR / monthly 5,000 EUR)

This delay is unacceptable and has caused significant frustration. I am sharing this here to alert others and to request that the casino process my pending withdrawal immediately.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear PasVel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PasVel,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila