Mr Bet Casino - El retiro del jugador se retrasa debido a problemas con la documentación.

I have 4000 euros to withdraw from Mister Bet

I play there often and always pay out, everything worked out

Only now I've been asked to send my bank card and bank statement. I did that as a photo, but it didn't work, so I sent it again via email and scan, which again wasn't approved. So I can't upload anything else.

Habe bei Mister Bet 4000 Euro zur Auszahlung

ich spiele dort öfter und zahle auch immer aus hat alles geklappt

nur jetzt wurde ich aufgefordert bankkarte und Kontoauszug zu senden habe ich gemacht als Foto hat es nicht geklappt also noch mal per Mail und Scan was wieder rum auch nicht genehmig wurde. Also noch mehr kann ich nicht hoch laden

Dear Biene1210,

Thank you very much for submitting your complaint.

I’m sorry to hear about your problem with withdrawing funds from Mister Bet. To better understand your situation, could you please provide us with the following information:

• What specific error or message did you receive when your document submissions were not approved?
• Have you contacted Mr Bet's customer support regarding this issue? If so, what was their response?
• Could you confirm if there are any specific withdrawal conditions or requirements stated by Mr Bet that you might not have fulfilled?
• Which payment method are you trying to use for the withdrawal?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I was asked to send a photo of both sides of my bank card and a bank statement showing the deposit, date, and amount. All documents were rejected.

Ich wurde aufgefordert meine bankkarte von beiden Seiten ein Foto zu senden und ein Kontoauszug wo die Einzahlung mit Datum Namen Betrag steht. Alle Dokumente wurden abgelehnt

I took photos of everything with my mobile phone and scanned everything again on my laptop, but nothing is accepted

Habe einmal alles per Handy fotografiert und noch mal alles eingescannt im Laptop nichts wird anerkannt

Hi,

Thank you for the update and for clarifying the situation.

To move forward with your case, we kindly ask you to forward any relevant communication with the casino — especially messages that explain why your documents were rejected — to petronela.k@casino.guru. This will help us better understand how the verification process was handled on their end.

Additionally, could you please confirm the exact website (URL) of the casino you are referring to? There are several similarly named casinos, and we want to make sure we are addressing your complaint to the correct one.

Once we receive this information, we’ll be able to proceed with the investigation.

Dear Biene1210,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay, problem is solved. The money arrived after the original bank statement was sent via PDF.

okay Problem ist behoben. Geld ist angekommen nach dem originaler Kontoauszug per pdf geschickt wurde

Dear Biene1210,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru