Mr Bet Casino - La cuenta del jugador está cerrada y los fondos están retrasados.

Good day. When I ordered a withdrawal from mrbet 2600 PLN my account was blocked and it was written that I supposedly have several accounts. There is only one small problem, I have never created other accounts there and I have never done verification. I am writing to clarify the matter, if this does not work I will start acting differently. Please verify the given account. From all this I forgot the username used in the casino. I am stressed and nervous, please help.

Dzień dobry. Gdy zleciłem wypłatę z mrbet 2600 zł moje konto zostało zablokowane i napisane, że niby posiadam kilka kont. Tylko jest jeden mały problem ja nigdy tam innych kont nie zakładałem i nigdy nie robiłem weryfikacji. Piszę w celu wyjaśnienia sprawy jeśli to nie poskutkuje zacznę działać inaczej. Proszę aby wykonano weryfikację na danym koncie.  Z tego wszystkiego zapomniałem nazwy użytkownika używaną w kasynie. Jestem zestresowany i zdenerwowany proszę o pomoc. 

Dear jestemkoko1235,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you accumulated your winnings with the help of a bonus?
• Were you in contact with casino support and asked for assistance? What response have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No one from my household created an account there. Someone simply created an account with my details. I tried to reach an agreement with Mrbet, I wanted to send them a photo of my ID and a bank statement to confirm my identity, but they claim that it is not possible. If those accounts are not verified, how is it stated that these accounts belong to me? Please clarify this dispute. Yes, I collected money from the no deposit bonus, I turned over this money, then I made a deposit using Blik in the amount of PLN 85. If I had known that I supposedly had several accounts there, it is obvious that I would not have deposited funds there.

Nie nikt z mojego domu nie zakładał tam konta. Po prostu ktoś założył konto na moje dane. Próbowałem się dogadać z Mrbet, chciałem wysłać im zdjęcie dowodu osobistego oraz wyciąg z banku aby potwierdzić swoją tożsamość, ale oni twierdzą że to jest nie możliwe. Skoro tamte konta są nie zweryfikowane to po czym to jest stwierdzone, że te konta należą do mnie. Proszę o wyjaśnienie tego sporu. Tak pieniądze zgromadziłem z bonusu bez depozytu obróciłem te pieniądze później dokonałem jeszcze wpłaty za pomocą blikiem w kwocie 85 zł. Gdybym wiedział, że mam tam niby kilka konto to jest oczywiste, że nie wpłacał bym tam środków. 

Good day and what about my account, should I go to the police to file a report for impersonation? Because if someone created an account using my details, it is a crime, right?

Dzień dobry i co z moim kontem mam się udać w takim razie na policję aby złożyć zawiadomienie o podszywanie się ? Bo jeśli ktoś założył na moje dane konto to jest przęstepstwo prawda ?

Thank you very much, jestemkoko1235, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you jestemkoko1235 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mr Bet Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help the player receive their winnings.

Thank you!

Dear Peter,

We have sent you an e-mail regarding this case and we would be grateful if you could check your e-mail. Thank you in advance. 

Thank you for providing me with the information Mr Bet Casino representative. I have responded to your email asking for further clarification. Thank you in advance for your cooperation!

Dear jestemkoko1235, I will keep you updated about any new developments. Thank you for your patience during this time!

Dear Peter,

We have replied to your email and sent the information you requested. Please let us know if you need anything else.

Thank you for providing me with the information Mr Bet Casino representative.

Dear jestemkoko1235, The casino has provided us with clear evidence indicating the existence of multiple accounts registered under your name. Specifically, it was found that two separate accounts were created approximately one month apart, each using different email addresses. However, both accounts contain identical personal information

As you may know, each person is allowed to use only one account in their name and use their own funds. As your activity constitutes a clear violation of this policy, we have no choice but to reject your complaint. Thank you for your understanding.

Kind regards,

Peter