Mr Bet Casino - La cuenta del jugador fue bloqueada.

they just informed me that my account is duplicated and they blocked it after I had already won, amazing that they didn't let me prove that I don't have a double account, I was treated very badly in the chat like a thief, for asking how I could solve it, I received only rude responses

apenas informaram que minha conta é duplicada e fizeram o bloqueio depois que eu já tinha ganhado , incrível que não me deixaram provar que não tenho conta dupla , fui muito mal tratada no chat como um ladrao , por perguntar como poderia resolver, recebi apenas repostas grosseiras

Hello gardenia96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did verify your account in the past? Did you use real money or bonus to accumulate your winnings? Did the casino refund your deposit if you did any?

Looking forward to your answer.

Regards,

Nick

Account verification was never asked, I used real money, multiple deposits were made, I have not received any refunds.

Nunca foi pedido verificação da conta , usei dinheiro real , foi feito vários depósitos , não recebi nenhum reembolso.

Hello gardenia96,

How did they find out the account multiplicity without the verification? Can you please forward your communication with the casino to nikolas.b@casino.guru?

Thank you very much.

Grata , muito obrigada.

Sent .

Enviado .

Hello gardenia96,

Thank you for the e-mails. However the screenshots are in a very small and blurry format and it's unable to read anything from out of it. Can you please try to send it again?

yes i will send again

Sim enviarei novamente

Hello gardenia96,

I still haven't receive any new e-mail from you since the request.

Dear gardenia96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.