Mr Bet Casino - La cuenta del jugador ha sido cerrada.

Today I tried to log in to my Mr.Bet account and it says it is blocked because I have more than one account. However, the situation here is that I created an account for husband. I completely understand that it is one account per user. We are not the same person, we play on different computers, but we use the same internet provider because we live in the same house. Thank you for your help in advance

Hoje tentei fazer login na minha conta Mr.Bet e ela diz que está bloqueada por ter mais de uma conta. Porém, a situação aqui é que criei uma conta para marido. Entendo perfeitamente que é uma conta por usuário. Não somos a mesma pessoa, jogamos em computadores diferente, porem usamos a mesma operadora de internet pois moramos na mesma casa. Agradeço sua ajuda antecipadamente

Dear singerosangela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that creating multiple accounts per household is prohibited by many casinos. Furthermore, you breached another basic rule of online gambling by creating an account for someone else. I am not surprised that the casino blocked you.

• Did you and your husband both pass the verification?
• Could you please clarify the dispute value of R$4,000?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear singerosangela,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.