Mr Bet Casino - La retirada del jugador se ha retrasado.

Hello, I deposited €50 on April 8th, 2026, received a bonus, and wagered it. I was able to withdraw €1000, which was processed and forwarded to the payment department after 48 hours. After 5 business days, support contacted me to say there was a technical error and recommended I cancel the transaction and then try to withdraw again.

Unfortunately, I did that too, and immediately withdrew the money. Four days later, the payment was successfully processed again. Since April 20, 2026, my status has remained unchanged at "processing." Support keeps giving me the same standard responses: "Please wait!" Now they're supposedly going to check with the payment provider, but still no answer! I have screenshots of all chat logs since April 8th! My payout is supposed to be via bank transfer!

I've never had any problems with withdrawals before; they were always in my account within 5 days at the latest!

Guten Tag , ich habe am 8.4.26 50€ eingezahlt einen Bonus erhalten und diesen umgesetzt, ich konnte 1000€ auszahlen, diese wurden nach 48st bearbeitet und an die Zahlkasse weitergegeben. Nach 5 Werktagen schrieb mich der Support an das wohl ein technischer Fehler vorliegt und sie mir eine Stornierung empfehlen um dann nochmal auszuzahlen ,

dies hab ich dann leider auch gemacht , habe dann sofort wieder ausgezahlt , 4 Tage später ist die Zahlung wieder Erfolgreich zur Zahlkasse weitergegangen wurden , seit dem 20.4.26 befindet sich mein Status unverändert auf in Bearbeitung, vom Support immer wieder die selben Standard Antworten warten sie ! Jetzt wollen sie wohl beim Zahlungsanbieter nachfragen , aber immer noch keine Antwort! Ich habe seit dem 8.4 jegliche Chat Verläufe als Screenshot! Meine Auszahlung soll via Banküberweisung laufen!

mich hatte sonst nie Probleme mit Auzahlungen sie waren spätestens immer nach 5 Tagen auf meinem Konto !

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Dear Hammer112,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Since the withdrawal in April 8 did not go through because of a technical error, could you please clarify the exact date when you requested the withdrawal after that?
• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hammer112,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean