Mr Bet Casino - La retirada del jugador se ha retrasado.

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Dear Blueknight,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you used any casino bonuses or you have currently any active bonus?
• Did you play casino games or bet on sports?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello Karla

For your information... I did not use any bonuses, and no bonuses were active!

I played casino games…

Here are some pictures of the game!

Regards, Tanja

Hallo Karla

Zur Information….ich habe keine Boni genutzt, es war auch kein Boni aktiv !

ich habe Casinospiele gespielt …

Anbei einige Bilder vom Spielverlauf!

Gruß Tanja

Hello Karla

For your information... I did not use any bonuses, and no bonuses were active!

I played casino games…

Here are some pictures of the game!

Regards, Tanja

Hallo Karla

Zur Information….ich habe keine Boni genutzt, es war auch kein Boni aktiv !

ich habe Casinospiele gespielt …

Anbei einige Bilder vom Spielverlauf!

Gruß Tanja

Dear Blueknight,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk, (ayberk.a@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Many thanks to Karla…and the entire Casino Guru team

Best regards

Tanja

Vielen Dank an Karla……und das gesamte Casino Guru Team

viele Grüße

Tanja

Hello Blueknight,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Mr Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Blueknight,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Ayberk