Mr Bet Casino - La retirada del jugador se ha retrasado.

Hello casino guru , I deposited $200 on July 10, 2026. With that $200, I built my balance up to $13,000 CAD. After waiting several days, my account was finally 100% verified, so I requested the maximum weekly withdrawal of $7,500 CAD. I received the $7,500 via Interac e-Transfer on August 3, 2026. Given Mr Bet's policy, I had to wait a week to receive the remaining balance of $5,500 CAD. So, on August 3, 2026, I requested a withdrawal of $5,500 CAD. The amount should have been transferred via Interac e-Transfer on August 10, 2026. It is now August 24, 2026, and I still haven't received my money. Mr Bet's policy states that withdrawals are processed within 48 hours. When I ask support, they tell me to wait because there is a high volume of requests. I can understand waiting an extra 2 or 3 days, but it has been two weeks now. I think they just want me to lose my balance. Can you help me?

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Dear Mart1423,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with the help of a bonus?
• Hve you contacted the casino regarding the delay? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hello thomas !

Have you accumulated your winnings with the help of a bonus? No all my winnings are without a bonus .

Hve you contacted the casino regarding the delay? What response have you received? Yes since the first day a was supose to receive my 5500$ CAN . Each day I talk to the support team . They answer is always the same . « We have a lot of demand at this time so thats why its more they 48 hours . They told me to just wait but they are 2 weeks late . When I Ask them to call me they refuse .

all the conversation with them are in french so if you have some question dont hesitate

Dear Mart1423,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Mart1423,

My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear Mr Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Endri

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mart1423,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Endri