Mr Bet Casino - La retirada del jugador se ha retrasado.

I'M TRYING TO MAKE A WITHDRAWAL.. THEY SAID THEY WOULD RESPOND WITHIN 24 HOURS IF MORE THAN 50 HOURS HAS PASSED....

THEY ASKED ME FOR MY DOCUMENTS I SENT IT AND THEY ASKED ME FOR A SELF....BUT DOESN'T OPEN THE CAMERA TO TAKE THE PHOTO

ESTOU TENTANDO FAZER UMA RETIRADA .. FALARAM QUE RESPONDERIA EM 24 HORAS SE PASSARAM MAIS DE 50 HORAS ....

AI ME PEDIRAM MEUS DOCUMENTOS EU ENVIEI E ME PEDIRAM UMA SELF....MAS NÃO ABRE A CÂMERA PARA TIRAR A FOTO

Dear camaraofrederico,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Unfortunately, it can take some time to collect and fully review all the provided documents.

Could you please advise which documents you provided and when exactly? Do I understand correctly that a selfie was the only document you couldn't provide?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I RESENDED THE DOCUMENTS THAT THEY ASKED ME AGAIN SAID THEY WOULD LOOK AT IT IN 48 HOURS..

More than 150 hours have passed... I went to make a DEPOSIT to play.... so as not to change the withdrawal amount... I am blocked from making a DEPOSIT... because I tried all the ways.... and they said it is my bank....but I have 4 bank accounts, none of them accepted.......I get upset, I play there every day I've already made several deposits, they lose a lot the day they get a soap opera to pay....I hope and I TRUST THEM PAGE ME WHAT IS MY RIGHT..

. STILL WAITING ...... ANXIOUSLY

REENVIEI OS DOCUMENTOS QUE ME PEDIRAM NOVAMENTE FALARAM QUE IRIAM OLHAR EM 48 HORAS..

Ja se passaram mais de 150 horas...fui fazer DEPOSITO pra jogar....pra não mecher no valor da retirada... estou bloqueado pra fazer DEPOSITO...pois tentei todos os modos....e falaram que é meu banco....mas tenho 4 contas bancária nenhuma aceita.......fico chateado jogo lá todo os dias já fiz vários deposito perde muito o dia que ganha uma novela pra pagar....espero e CONFIO QUE ELES ME PAGEM OQUE É MEU DE DIREITO..

. CONTINUO AGUARDANDO ...... ANSIOSAMENTE

Thank you for your reply, camaraofrederico. Sometimes it can take a few business days to complete the verification process. Therefore, I would recommend that we wait for a few more days, and if there is no development by the end of this week, we will intervene. Please, keep us updated in the meantime.

Dear camaraofrederico,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

They asked me for the documents for the third time....and I sent a file with all my statements....my account with my personal data and still....they said it was missing....and they had said it was just the extract and I sent them all made on the same day....they say it's missing

Já me pediram pela terceira vez os documentos....e mandei um arquivo com todos meus extratos....minha conta com meus dados pessoais e ainda assim....falaram que está faltando....e tinham falado que era só o extrato e mandei todos feitos no dia ainda assim....falam que está faltando

camaraofrederico, could you please forward me the latest communication between you and the casino? My email address is kristina.s@casino.guru. 

Dear camaraofrederico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.