Mr Bet Casino - La solicitud de retiro del jugador se retrasa debido a problemas de verificación.

Everything was okay until I was supposed to pay out my winnings of 1750 euros and then problems started, okay I asked for verification which I immediately accepted and sent the documents, the first time they rejected it, okay the blurry pictures are not visible, the edges of the document are not visible, but now there was no reason for rejection, I took a picture of my ID card, everything is visible and legible, and at the Ministry of Internal Affairs I took out proof of residence which I took a picture of and sent it as well, but in the end it turned out to be rejected because the edges of that document are not visible again, now you tell me, I will send you pictures of the document I sent and I initiated the payment request on 27.09.2025, since then I have sent 3 times the documents that they reject me and so on in a circle on 27.09.2025 I submitted a payment request on 29.09. first verification and I am waiting for a response for verification for 3-4-5 days

Sve je okej bilo dok nisam trebao da isplatim dobitak od 1750 eura i tada nastaju problemi okej trazim mi verifikaciju koju sam odmah prihvatio i saljem dokumente prvi put odbijaju okej mutne slike nevide se Ivice dokumenta al sada nije bilo razloga za odbijanje slikao sam normalno svoju ID kartu vidljivo i čitko sve a u Ministarstvu unutrašnjih poslova sam izvadio dokaz o prebivalištu koji sam slikao i poslao takodje da bi na kraju ispalo je odbijeno jer se nevide opet Ivice toga dokumenta sad vi meni recite poslat cu vam slike dokumenta koji sam slao a zahtjev za isplatu sam pokrenuo 27.09.2025 od tada sam 3 puta slao dokumente koje mi odbijaju i tako u krug 27.09.2025 podnio zahtjev za isplatu 29.09. prva verifikacija i čekam na odgovor za verifikaciju 3-4-5 dana

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you’re experiencing. Please allow me to ask a few questions to better understand your situation.

• Which of your documents are currently pending verification?
• Has the document you uploaded here with your complaint been rejected by the casino’s verification department?
• Have you tried resubmitting the photograph of this document on a white background, ensuring that all four corners of the paper are clearly visible?
• When was the last time you submitted a document to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear SladjanStolica,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.