Mr Bet Casino - La verificación del jugador se ha retrasado.

I have been playing for almost 3 years, and I have previously verified my account, which took me 1 month to make my withdrawal. Now, I am being asked for verification again. I am sending screenshots of my Astropay account from both my computer and my mobile, but the system keeps rejecting them. I feel that it is better not to rely on systems for verification to improve the player's experience. I have been very loyal to this casino because of how well it is made, but there are opportunities for improvement.

He jugado durante casi 3 años, y he verificado mi cuenta anteriormente que me costo 1 mes para poder realizar mi retiro y nuevamente me vuelve a solicitar verificaci´ón y estoy enviando screenshot de mi cuenta astropay desde computadora asi como la de movil pero el sistema me la sigue negando siento que es mejor no depender de sistemas para poder verificar para mejorar la experiencia del jugador, he sido muy fiel a este casino por lo bien hecho que esta pero tienen oportunidades de mejora

Hello SirMapache,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and if their verification system is not working, I would advise to verify yourself through their e-mail support.

Looking forward to your answer.

Regards,

Nick

Dear SirMapache,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.