The player from Poland faced a significant issue with the casino refusing to pay out his winnings of 96,163.45 PLN, which he had earned using a bonus that he was assured had no payout limits. After years of successful withdrawals, the casino suddenly cited a policy restricting withdrawals to 200 percent of the bonus amount, which contradicted previous practices and the information provided by its agents. The player informed us that they were able to reach a satisfactory agreement with the casino regarding their concerns, and this case can be closed. We have closed the case accordingly.
El jugador de Polonia tuvo un problema grave: el casino se negó a pagarle sus ganancias de 96.163,45 PLN, obtenidas con un bono que le aseguraron que no tenía límite de pago. Tras años de retiros exitosos, el casino repentinamente aplicó una política que restringía los retiros al 200 % del monto del bono, lo cual contradecía prácticas anteriores y la información proporcionada por sus agentes. El jugador nos informó que lograron llegar a un acuerdo satisfactorio con el casino respecto a sus inquietudes, y que este caso puede cerrarse. Por consiguiente, hemos cerrado el caso.