Mr Bet Casino - Los fondos del jugador parecen haber sido confiscados.

Hello everyone, here's the link above, and it tells me to enter a valid link.

https://mrbet17.com/at?v=e862feac8edeb75885eb0ad1479d8cbe9dff187a&uri=&licenseRedirect=1

I deposited €100 twice today using the bonus, then another €50 without a bonus but with a booster drink (money back) that they have there.

Eventually, the wagering requirement was met, and I had about €200 of REAL money in my account. Then I started playing the "Beer Bonanza" slot for a while. When I tried to switch slots, I suddenly received bonus funds that I had NEVER activated. Every five minutes, a different account balance appeared, even though I hadn't played any other slots. After contacting customer support to clarify the situation, I don't know what's going on. To me, it's a scam. I was told that these funds were "automatically activated," which has never happened automatically there, and it's never happened to me before.

The chat said they couldn't remove it.

But is it possible to automatically convert real money back into bonus money?!?

I hope you can help me get a refund; otherwise, I will hire a lawyer privately to resolve the matter.

Unfortunately, I can only upload 5 pictures here. If you would like to see the complete chat, I will gladly send it to you via email.

hallo erst einmal hier der link oben wird mir gesagt geben sie einen gültigen links ein

https://mrbet17.com/at?v=e862feac8edeb75885eb0ad1479d8cbe9dff187a&uri=&licenseRedirect=1

ich habe dort heute 2 mal 100 Euro mit Bonus Nutzung eingezahlt anschließend nochmal 50 ohne Bonus aber einen booster trank ( Geld zurück ) den die dort haben

Irgendwann aber war der Wager durch und ich hatte ungefähr 200 Euro ECHTES Geld drauf. dann habe ich den Slot „Beer Bonanza" gestartet und etwas gespielt, als ich den Slot wechseln wollte wurden mir auf einmal irgendwelche Bonus Gelder gut geschrieben die ich NIE aktiviert habe und alle 5 Minuten war ein anderer Konto stand zu sehen obwohl ich keinen weiteren Slot gespielt hatte nachdem ich den Chat kontaktiert habeUnd das klären wollte. Ich weis nicht was das da soll aber für mich ist das verarschung. mir wurde gesagt das diese „automatisch aktiviert wurden sein, was dort nie automatisch ging und auch bei mir noch nie so war.

der Chat meinte das sie das nicht weg machen können.

aber automatisch echtes Geld wieder in Boni Geld umzuwandeln geht ?!?

ich hoffe ihr könnt mir dabei helfen das mir das wieder erstattet wird, ansonsten werde ich mir so privat einen Anwalt holen und das so klären.

ich kann hier leider nur 5 Bilder hoch laden wenn sie den kompletten Chat sehen wollen schicke ich ihn gerne per email zu

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr.Bet.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Do I understand correctly that before the bonus that led to your 200€ win, all other bonuses were already forfeited or lost?
• Did the casino refuse to cancel bonuses that were activated on your account?
• Could you please share screenshots from your bonus history documenting which bonuses were activated and when?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thank you for processing the complaint. I have sent you an email answering the questions.

Kind regards.

Hallo, danke für die Bearbeitung der Beschwerde, ich habe ihnen eine email zukommen lassen indem ich die Fragen beantwortet habe

freundliche Grüße.

Thanks for your reply. I went over the information you provided.

According to the screenshots you shared, there was an active bonus requiring wagering. Please note that not all bonuses can be canceled before the requirements are complete; therefore, we recommend that you complete the wagering requirements of the bonus before it expires and winnings are removed.

Please let me know if there is any other information I overlooked or if there is anything else I should focus on regarding your complaint.

Hello, thank you for your message. As already mentioned and explained in my email, I have used such bonus potions several times, but the time or expiration of these bonus potions was NOT yet over and they were still expiring. I then used the bonus funds, and it was only real money left. I even successfully withdrew the money several times after using such bonuses, even though these bonus potions were still active or expiring at the same time.

Kind regards

Hallo, danke für die Nachricht, wie bereits per email erwähnt und erklärt habe ich solch Bonus Tränke öfters schon genutzt, wobei die Zeit bzw. der Ablauf der gewissen Bonus Tränke NICHT vorbei war und sie noch am ablaufen waren, wo ich den Bonus umgesetzt habe und es nur noch echtgeld war und ich sogar das Geld mehrmals nach Nutzung solcher Bonis erfolgreich ausgezahlt habe obwohl nebenbei auch solche Bonus Tränke noch aktiv bzw. am ablaufen waren

freundliche Grüße

Thanks for your patience.

I went over the details of the case based on the information you provided; however, I apologize, but I fail to see how the current status of your account allows us to confront the casino regarding the unfinished bonuses the casino claims you activated.

Without detailed records confirming any unfair activity by the casino, we recommend that you wager any outstanding bonuses before being allowed to withdraw any winnings.

We recommend you request a detailed game history showing the evolution of your balances and showing when each bonus was active from support. Forward the detailed records to me for review.

My email is tomas@casino.guru

Thanks in advance for your cooperation.