Mr Bet Casino - Se ha retrasado el pago de las ganancias del jugador.

I played for real money and they don't want to pay out on skrill, account is verified (mail and phone number) and played with no active bonus. The delayed payment is now 4 days, and they told me they will pay out in 24 hours .

Habe fur rihtiges geld gespielt und die wolen nicht auszalen auf skrill,acount ist verifiziert(mail und tel.number) und mit keinem aktiv bonus gespielt.Die verzorgen bezalung aus jetzt wierds 4 tage,und zu mier haben gesagt die werden auszalen in 24 stunden.

Dear maxsan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes, yes, we have to wait 14 days for our money, and if we deposit our money, we get it in very quickly, wanting what they did with our game money, at that time where you can pay very quickly on the internet and pay out on various money transfers services. At the moment only this casino has a lot of problems with payouts, I haven't experienced it from other casinos.

Ja,ja wier musen 14 tage warten auf unseres geld,und wen wier unseres geld einzalehn get ales sehr schnell rein,wanzin was die mit unserem spiel geld verursahen,zu dieser zeit wo man sehr schnell unter internet zahlen kann und auszalen auf vershiedene gelt transfer dienste.Zu zeit nur dieses casino macht viel probleme mit auszalung,hab nocht nicht erlebt von andaren casinos.

Dear maxsan,

Have you received your withdrawal from the casino yet?

No, the first time with skrill didn't work, the second time I wanted to deposit my money on paysafecard and it doesn't work either, that's incredible to me that the payouts don't work in the digital era, but when you deposit money then everything goes very quickly. My visa card doesn't work either and bank transfers are limited to 100 euros.

So depositing is one KYC check but when it comes to paying out it doesn't work at all. Besides that, they don't have any KYC verification there.🙃

Nein, das erste mal mit skrill hat nicht funktioniert,das zweite mal wolte ich mein geld auf paysafecard einzahlen und geht auch nicht,das ist mier unglaublich das in digitaler era die auszahlungen nicht funktiornieren aber when sie geld einzalen dan geht es alles sehr schnel.Mit meiner visa karte geht auch nicht und Bank transfer ist beschrenkt auf 100 euro auszalungen.

Also einzahlen geht one KYC übeprufung aber when zum auszalungen komt geht garnicht. Auser dem die haben dort keine KYC verifizirung.🙃

Thank you for your reply, maxsan. Have you made any successful withdrawals before? Do I understand correctly that you currently don't have any pending withdrawal requests?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here. Thanks.

Played again and lost everything, contacted casino more times it didn't work. You can close the complaint. Thanks for ales I'll just give up and never play on Mr.Bet again.

Habe wieder gespiel und alles verloren,habe mehr mals casino kontaktiert es hat nicht funktioniert.Sie können die beschwerde abschliesen.Danke für ales ich gebe einfach auf und spiele nie mehr auf Mr.Bet.

Sadly, since you have played/lost your winnings, there is not much we can do for you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.