Mr Bet Casino - Se ha retrasado el pago de las ganancias del jugador.

Dear CasinoGuru Team,

I urgently request your support, as I have been waiting for a payout of €3,700 from Mr.Bet since April 15th and no longer feel taken seriously.

Since submitting my withdrawal request, I've had around 25 live chats with support. I had the chat histories sent to me via email, so I have complete documentation of all communication with Mr.Bet.

The important thing is: I had already played at Mr.Bet in January. At that time, I accidentally deposited using a bonus. After several days, my verification was confirmed, my withdrawal was reduced because of the bonus, and I subsequently gambled away the remaining balance.

Three months later, I made another deposit—this time explicitly without a bonus—into an already fully verified account. On April 15th, I requested a withdrawal. Suddenly, verification was required again. I passed this verification. However, yet another verification was then requested.

Mr.Bet initially asked to see my Revolut card, so I submitted it. Then, suddenly, they said the card itself wasn't needed, but rather a card confirmation and a bank statement for payment. I uploaded these documents in their original form as well. Despite this, they were rejected without explanation. Support repeatedly told me I would receive a response "immediately" or very soon—I've been waiting for days now.

It now seems to me that Mr.Bet is constantly delaying the payout and making new demands, even though I've provided all the required documents. I feel like I'm being strung along and I don't know how to proceed without outside help.

I therefore urge you to review my complaint and assist me in ensuring that Mr.Bet finally processes and pays out my withdrawal of €3,700.

I can provide all evidence, chat histories, emails and uploaded documents in full if required.

Thank you for your support.

All love

Stefan

Liebes CasinoGuru-Team,

ich bitte dringend um Ihre Unterstützung, da ich seit dem 15.04. auf eine Auszahlung in Höhe von 3.700 € bei Mr.Bet warte und mich mittlerweile nicht mehr ernst genommen fühle.

Seit meinem Auszahlungsantrag war ich bereits in rund 25 Live-Chats mit dem Support. Die Chatverläufe habe ich mir jeweils per E-Mail zusenden lassen, daher liegt mir die gesamte Kommunikation mit Mr.Bet vollständig vor.

Wichtig ist: Ich hatte bereits im Januar bei Mr.Bet gespielt. Damals habe ich versehentlich mit Bonus eingezahlt. Nach mehreren Tagen wurde meine Verifizierung bestätigt, meine Auszahlung wurde wegen des Bonus gekürzt, und das restliche Guthaben habe ich anschließend verspielt.

Drei Monate später habe ich erneut eingezahlt — diesmal ausdrücklich ohne Bonus — und zwar auf einem bereits vollständig verifizierten Konto. Am 15.04. habe ich die Auszahlung beantragt. Plötzlich wurde erneut eine Verifizierung verlangt. Diese habe ich bestanden. Danach wurde jedoch wieder eine weitere Verifizierung gefordert.

Zuerst wollte Mr.Bet meine Revolut-Karte sehen, also habe ich diese übermittelt. Danach hieß es plötzlich, die Karte selbst werde doch nicht benötigt, sondern eine Kartenbestätigung sowie ein Kontoauszug zur Zahlung. Auch diese Dokumente habe ich im Original hochgeladen. Trotzdem wurden sie ohne Begründung abgelehnt. Der Support teilte mir mehrfach mit, ich würde „gleich" bzw. zeitnah eine Rückmeldung erhalten — darauf warte ich inzwischen seit Tagen.

Für mich wirkt es mittlerweile so, als würde Mr.Bet die Auszahlung immer weiter hinauszögern und immer neue Anforderungen stellen, obwohl ich alle geforderten Dokumente bereitgestellt habe. Ich habe das Gefühl, hingehalten zu werden, und weiß nicht mehr, wie ich ohne externe Hilfe weiterkommen soll.

Ich bitte Sie daher dringend, meine Beschwerde zu prüfen und mich dabei zu unterstützen, dass Mr.Bet meine Auszahlung in Höhe von 3.700 € endlich bearbeitet und auszahlt.

Alle Nachweise, Chatverläufe, E-Mails und hochgeladenen Dokumente kann ich bei Bedarf vollständig zur Verfügung stellen.

Vielen Dank für Ihre Unterstützung.

Alles Liebe

Stefan

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Dear purestef,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear purestef,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla