Mr Green Casino - El jugador no puede depositar debido a un error de límite.

The website was great back then. Not anymore. I haven't been able to deposit for over a day, even though I've never exceeded my limit. I didn't have a limit before, and it was quite common for me to be unable to deposit. It simply says "You have exceeded your limit," even though I haven't deposited anything in over 24 hours. It's very annoying. Customer service is doing nothing to help.

Die Webseite war damals noch super. Jetzt nicht mehr. Ich kann seit mehr als 1 tag nicht einzahlen, obwohl ich meine limit nie überschritten habe, früher habe ich kein limit gehabt und es war öfters dass ich nicht einzahlen konnte. Da steht einfach "Sie haben Ihr Limit überschritten ". Obwohl ich seit mehr als 24 stunden nichts eingezahlt habe. Es ist sehr ärgerlich. Kundenservice macht nichts damit um zu helfen

Dear karmenenisz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr. Green Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share what assistance you received from the casino's support?
• Is the article regarding deposit limits found on the casino's website a valid solution for you?
• https://help.mrgreen.com/hc/de-at/articles/22449166624541-Wie-kann-ich-meine-Limits-%C3%A4ndern

Thank you very much in advance for your reply.

Best regards,

Tomas

I've received various answers. One was that it's sometimes individually selected by the system, and the other was that I should set my limits. I set them, and I haven't been able to deposit anything for more than two days. The article isn't helpful at all. Even though I set a high limit, where 0 euros have been used, I still can't deposit. I haven't received a helpful answer from support, not even an answer about when I can next deposit. Back then, there were never any problems like this; now, despite the limit, I can't deposit.

Ich habe verschiedene Antworten bekommen. Einmal dass es manchmal individuell vom System ausgewählt ist, einmal dass ich meine Limits einstellen sollte. Ich habe es eingestellt und ich kann schon seit mehr als 2 tagen nichts einzahlen. Die Artikel ist gar nicht hilfreich. Obwohl ich ein hohes limit eingestellt habe, wo 0 euro verbraucht ist, kann noch immer nicht einzahlen. Von die support bekomme ich keine hilfreiche antwort, nicht mal die antwort wann ich nächstes mal einzahlen kann. Damals gab es nie solche problemen, jetzt trotz limit, einzahlung nicht möglich.

I contacted support again. Apparently, the system has decided that I can only deposit €400 per month. I've been playing normally up until now. When I tried to ask for help, the connection simply disconnected. It's very strange and not normal at all. Why is there a limit anyway? I've never exceeded it. I also waited more than 10 minutes for a response via live chat. Please help!

Ich habe den support noch einmal kontaktiert, anscheinend hat das System so entschieden dass ich nur monatlich 400 euro einzahlen kann. Ich habe bis jetzt ganz normal gespielt. Als ich um hilfe bitten wollte, hat sich das Verbindung einfach getrennt. Es ist sehr komisch und gar nicht normal. Für was gibt es dann überhaupt einen limit? Ich habe es nie überschritten. Ich habe auch mehr als 10 minuten für diesen antwort gewartet beim live chat. Bitte euch um hilfe!

Thanks for the explanation.

Unfortunately, we can't take action if the casino decides to restrict your deposits in this way. Please understand that we can’t penalize them if they restrict your spending with them, despite your negative user experience. Casinos, in general, have the right to restrict or even close players’ accounts for a plethora of reasons, such as responsible gambling principles.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close your complaint since there is no further action we can take.

I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear karmenenisz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru