Mr Sloty Casino - El retiro del jugador se ha retrasado.

At the beginning of August I requested a payout and still not received it. It just happens that you were sorry but that it would soon be so far.

I submitted all the required documents right at the beginning

Then you wanted this to be renewed, I did that 3 months ago when the document should be re-submitted

it doesn't really come from the sponsors nothing from me would be all right but the exam would sometimes take a little longer, but please don't say 4 months. And now every week when I ask it says we're sorry, work is in progress

Hab anfang August eine Auszahlung beantragt und immer noch nicht erhalten es kommt immer nur hin halte das es ihnen leid tat aber das es bald so weit wäre.

Hab alles geforderten Dokumente eingereicht direkt am anfang schon

dann wollten sie das dies erneuert werden müss hab ich gemacht das ist jetzt auch schon 3 monate her mit der dokument neu einreichen sollte

es kommt auch nicht wirklich was von dennen die fördern nix von mir wäre alles in ordnung aber die prufung würde manchmal was länger dauern sagen sie aber bitte doch keine 4 monate. Und jetzt jede Woche wenn ich nach frage heisst es tut uns leid ist in baerbeitung

Dear Pascal,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you ever made any successful withdrawals before? Have you received any confirmation from the casino regarding successful KYC verification?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Is the first payout

Got KYC verification

I'll send you the chat history tonight

All requirements and conditions met

Ist die erste auszahlung

KYC-Verifizierung erhalten

werde ihnen heute Abend die chat verlaufe zu senden

Alle fordernungen bzw bedinungen erfüllt

I just sent you email and chat recording

Email und chataufzeichnung hab ich ihnen grad zu geschickt

Thank you for your replies and emails, Pascal. Do I understand correctly based on your conversations with the casino that the status of your withdrawal is still pending?

At the beginning he was always on pending on the standing for 3 weeks that is finished it also said recently in the chat that the check would already have been approved for the payout

but since then it doesn't go any further

war er anfangs immer auf ausstehend am stehen seit 3 wochen ist das abgeschlossen es meinte auch letztens einer im chat das der check schon bewilligt wäre für die auszhlung

aber seit den gehts ja auch nicht weiter

Thank you very much Pascal for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Pascal,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.