Mr Sloty Casino - La retirada del jugador se ha retrasado.

Hello, I've been waiting since February 27th, 2022 for my payout of 2000 euros, which is simply not processed in the customer chat, I don't get any information about it, I get the same answer every time, I should be patient and that you can't help me because you don't have any information the finance department just doesn't know what else to do. my account was already verified before I could even deposit

Hallo ich warte seid dem 27.02.2022 auf meine Auszahlung von 2000 Euro die einfach nicht bearbeitet wird im kundenchat erhalte ich keinerlei Informationen darüber ich bekomm jedes mal die selbe Antwort ich soll noch Geduld haben und das man mir nicht weiterhelfen kann da sie keine Informationen zu der finanzabteilung haben weiß einfach nicht mehr weiter was ich sonst noch machen kann mein Konto wurde bereits verifiziert bevor ich überhaupt einzahlen konnte

Dear jacki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

I had a bonus that I successfully implemented otherwise I would not have been able to withdraw, this is my first withdrawal on mr sloty thanks for the quick reply

Hallo Kristina,

Ich habe einen Bonus gehabt den ich Erfolgreich umgesetzt habe sonst hätte ich nicht auszahlen können, das ist meine erste Auszahlung auf mr sloty danke für die schnelle Antwort

Thank you for your reply, jacki. Which withdrawal method to withdraw your winnings have you opted for?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Hello Kristina

I have a bank transfer for the payment, the current status is still being processed

Hallo Kristina

Bank Transfer hab ich für die Auszahlung der aktuelle Status ist immer noch in Bearbeitung

Thank you very much jacki for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kristina,

Thank you. Of course, I am always available for further questions and I hope that the whole thing will be clarified soon

Hallo Kristina,

Ich danke Ihnen. Für weitere Fragen steh ich natürlich immer zu Verfügung und hoffe das sich das ganze bald klären wird

Hello jacki,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Sloty Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino,

Can you provide any information regarding the delays the player is experiencing?

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating

Dear Jacki,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from them.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Adam