Mr Sloty Casino - La retirada del jugador se ha retrasado.

One of the worst online casinos I've had the misfortune to participate in. the deposit is made by pix blz, but the withdrawal is not made by pix they ask for 7 to 14 business days to be able to make a withdrawal of your withdrawal mine has passed 1 month and they just roll, in the chat always ready msg q are checking and I don't recommend anything to anyone, they just let you play at the time of withdrawal, they keep your money, everything thief in my opinion, I've tried in several ways to solve it but it's complicated, see

um dos piores cassinos online q tive o desprazer de participar. o deposito e feito por pix blz , porem o saque nao faz por pix eles pedem de 7 a 14 dias uteis para poder fazer um levantamento do seu saque o meu ja se passaram 1 mes e so enrolam , no chat sempre msg prontas q estao vereficando e nada não indico pra ninguem so deixam vc jogar na hora do saque ficam com seu dinheiro tudo ladrao na minha opiniao , ja tentei de varias formar resolver mas ta complicado viu

Dear xtraabass,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

Meanwhile, please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear xtraabass,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We've reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both involved parties to reach someone's conclusion.

Additional comments from the player:

" So as for the withdrawal so far, nothing always in support and the same story that they will check and it always returns that there are no new updates from the financial department, before they made excuses that the deadline had not passed, but now it has passed the deadline for a long time casino and garbage to pay a lot of trouble I don't recommend it to anyone"

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"Então quanto ao saque até agora nada sempre no suporte e a mesma história que irão verificar e sempre retorna que não há novas atualizações do departamento financeiro, antes davam desculpas que não havia passado já prazo só que agora já se passou do prazo faz muito tempo cassino e um lixo pra pagar muita enrolação não indico pra ninguém"

Thank you very much, xtraabass, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi xtraabass!

I've just reviewed your case and fully understand your concerns about the delayed payment. In order to help you with the issue, I'll contact the casino.

I'd like to invite a representative from Mr Sloty Casino to join this conversation and take part in a resolution of the case. Can you please provide us with more information? Can you please confirm that the player's withdrawal request has been processed? If not, can you please give us any valid reasons for such a delay?

Best regards,

Natalia

I'd like to ask the Mr Sloty Casino to reply to this complaint. I'm extending the timer by 7 more days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi xtraabass!

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia